Customer Support

XCMG Trading Company Limited; Al Khobar; On-site; SAR 18,000 - 24,000; Full time

Job summary

A leading company is seeking a proactive Customer Support representative in Al Khobar. The role involves providing exceptional service to customers through various channels while resolving inquiries efficiently. Candidates should have strong communication skills, proficiency in CRM software, and a minimum of 1-2 years' experience in a customer service environment.

Qualifications

• 1-2 years of experience in customer service or a related field required.
• Proficiency in CRM software preferred.
• Ability to multitask and prioritize effectively.

Responsibilities

• Provide excellent customer service via phone, email, and chat.
• Troubleshoot technical problems and escalate complex issues.
• Maintain accurate records of customer interactions.

Skills

Communication

Problem-Solving

Interpersonal Skills

Analytical Skills

Attention to Detail

Education

High school diploma or equivalent

Bachelor's degree

Tools

Microsoft Office Suite

CRM Software

Job description

• Provide excellent customer service via phone, email, and chat.
• Respond to customer inquiries and resolve issues in a timely and efficient manner.
• Troubleshoot technical problems and escalate complex issues to the appropriate team.
• Maintain accurate records of customer interactions and resolutions.
• Identify and report trends in customer issues.
• Contribute to the development of customer support documentation and training materials.
• Process orders, returns, and exchanges.
• Follow up with customers to ensure satisfaction.
• Adhere to company policies and procedures.
• Stay up-to-date on product knowledge and industry trends.

Job Requirements:

• High school diploma or equivalent required; Bachelor's degree preferred.
• Minimum of 1-2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Experience with CRM software (e.g., Salesforce, Zendesk) preferred.
• Ability to multitask and prioritize tasks effectively.
• Strong attention to detail.
• Ability to remain calm and professional under pressure.

Employment Type

Full Time

Company Industry

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Customer Support
• Phone
• Email
• Chat
• CRM Software
• CRM

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Xuzhou Construction Machinery Group Co., Ltd. (XCMG) is a prominent entity in the Chinese construction machinery sector, ranking as the 3rd-largest globally. With values of responsibility, integrity, and achievement, XCMG aims to be a world-class enterprise. XCMG is slated to enter the Saudi Arabian market in 2023, expanding its global presence.