Customer Success Specialist.

Talent 360; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

An innovative firm in the fintech sector is seeking a Customer Success Associate to enhance customer onboarding and satisfaction. This entry-level role is pivotal in ensuring customers have a seamless experience with the product, serving as their first point of contact. You'll assist with account management, respond to inquiries, and support the Customer Success Managers in fostering product adoption. This position offers a unique opportunity to grow within a dynamic team, contributing to the success of businesses in managing their finances. If you are passionate about customer service and eager to make a difference, this role is perfect for you.

Qualifications

• 3-5 years of experience in customer success or similar roles.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Assist with customer onboarding and initial training.
• Respond to customer inquiries and support requests.
• Gather customer feedback and maintain support documentation.

Skills

Interpersonal Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Attention to Detail

Adaptability

Education

Bachelor's degree in Business

Bachelor's degree in Communications

Tools

Microsoft Office Suite

CRM Systems

Customer Support Software

Job description

About Us:
SiFi is a rapidly growing B2B Fin-Tech company transforming expense management for businesses in Saudi Arabia. As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management.

About the Role:
The Customer Success Associate is an entry-level role focused on supporting customer onboarding, adoption, and satisfaction. This position serves as the first point of contact for customers, providing basic support, gathering feedback, and assisting with account management tasks. The Customer Success Associate works closely with the Customer Success Managers to ensure a positive customer experience and drive product adoption.

Key Responsibilities:

1. Assist with customer onboarding processes, including account setup and initial training.
2. Respond to basic customer inquiries and support requests via email, phone, and chat.
3. Help customers navigate the product and troubleshoot common issues.
4. Gather and document customer feedback, feature requests, and pain points.
5. Assist in creating and maintaining customer support documentation and FAQs.
6. Monitor customer health metrics and flag potential issues to Customer Success Managers.
7. Assist in organizing and conducting customer training sessions and webinars.
8. Maintain accurate customer data in the CRM system.
9. Support the Customer Success team with administrative tasks and reporting.
10. Collaborate with other departments to resolve customer issues and improve the overall customer experience.

Qualifications:

1. Bachelor's degree in Business, Communications, or related field.
2. 3-5 years of experience in the same role or similar roles.
3. Strong interpersonal and communication skills, both written and verbal.
4. Basic understanding of customer service principles and practices.
5. Proficiency in Microsoft Office suite and familiarity with CRM systems.
6. Ability to learn and adapt quickly in a fast-paced environment.
7. Strong problem-solving skills and attention to detail.
8. Excellent organizational skills and ability to multitask effectively.
9. Experience in a customer-facing role, preferably in a SaaS or technology company is a plus.
10. Familiarity with customer success methodologies and best practices is a plus.
11. Basic understanding of project management principles is a plus.
12. Experience with customer support or help desk software is a plus.
13. Knowledge of the fintech or financial services industry is a plus.