Customer Success Manager/ Resident Engineer (Cyber Security/Technical) - Saudi Arabia

Almajdouie; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading company in the cybersecurity sector is seeking a Customer Success Manager to manage key enterprise client relationships in Saudi Arabia. This role involves enhancing customer satisfaction, driving product adoption, and requires strong technical knowledge alongside extensive experience in customer success. The ideal candidate will demonstrate excellent customer management skills, a technical background in software solutions, and a proactive approach to customer engagement.

Qualifications

• 10+ years experience in enterprise software solutions.
• 5+ years experience in customer success roles.
• Domain expertise in Mobility & Security highly desirable.

Responsibilities

• Proactively manage client relationships and renewals.
• Drive product adoption and demonstrate business value.
• Maintain high levels of customer satisfaction and manage risks.

Skills

Customer Management

Account Management

Problem Solving

Business Acumen

Technical Understanding

Education

B.S. in Computer Science or equivalent

Tools

Linux

AWS

Database/SQL

Python

Java

Helm

Job description

## Customer Success Manager/ Resident Engineer (Cyber Security/Technical) - Saudi Arabia
United Arab Emirates (Remote)
Customer Success – Customer Success /
Full time /
On-site
As part of our fast growing pace, we are currently looking for a Customer Success Manager (Resident Engineer). The candidate for this role will manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving Customer delight. The Customer Success Manager (Resident Engineer) will be focused on a key enterprise client working primarily onsite at Client’s location. The role requires a blend of strong Customer management experience with a strong technical background.
### RESPONSIBILITIES:
+ Account management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams
+ Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value
+ Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data
+ Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations
+ Customer Advocacy - Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities
+ Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution
### ADDITIONAL RESPONSIBILITIES:
+ Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues
+ Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer
### QUALIFICATIONS:
+ B.S. in Computer Science or an equivalent engineering degree
+ 10+ years of experience working with Enterprise software solutions, startup experience desirable
+ 5+ yrs of Linux Scripting Experience
+ Database/SQL skills are a must
+ Experience in programming languages like Python and Java
+ 3-5 years of Helm deployments with good expertise of the technology
+ Experience with AWS tooling
+ 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise customers
+ Self-motivated, strong problem-solving skills with good business acumen
+ Domain expertise in Mobility & Security is highly desirable
+ Ability to travel