Customer Success Manager - KSA at RemotePass

RemotePass; Saudi Arabia; Remote; SAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to enhance customer satisfaction and retention in the GCC region. This pivotal role involves guiding customers through onboarding, managing relationships, and driving growth through strategic insights. You will collaborate with various teams to ensure clients maximize the value of services offered. If you have a passion for customer success and a deep understanding of the GCC market, this is your chance to make a significant impact in a dynamic environment.

Qualifications

• 3-5 years in Customer Success or Account Management roles.
• Fluency in English and Arabic with strong interpersonal skills.

Responsibilities

• Guide new customers through onboarding for quick adoption.
• Build strong relationships with stakeholders in the GCC region.

Skills

Customer Success Management

Account Management

Interpersonal Skills

Analytical Skills

Communication Skills

Job description

Customer Success Manager - KSA at RemotePass

Overview
As a Customer Success Manager dedicated to the GCC region, you will play a critical role in ensuring our customers achieve their goals using RemotePass's platform. You will act as a strategic advisor and advocate for our customers, helping them maximize the value of our services. With your expertise and understanding of the GCC market, you will foster strong partnerships and drive customer satisfaction, retention, and growth.
Responsibilities

1. Seamless Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of RemotePass.
2. Strategic Relationship Management: Build and nurture strong connections with key stakeholders in the GCC region, acting as a trusted partner to help them achieve their goals.
3. Customer Advocacy: Serve as the primary contact for customers, addressing inquiries and ensuring swift resolution of issues.
4. Proactive Account Management: Monitor account health and engage customers to identify and implement opportunities for enhancement and growth.
5. Insight-Driven Feedback: Collect and analyze customer feedback to provide actionable insights that shape product development.
6. Retention and Growth Leadership: Drive customer loyalty and uncover opportunities for upselling or cross-selling RemotePass services.
7. Cross-department Collaboration: Collaborate with Sales, Operations, Product, and Engineering teams to deliver an exceptional customer experience while supporting growth and retention objectives.
8. Value Optimization: Foster business growth and profitability by ensuring customers realize the full value of RemotePass's services.

Qualifications

1. 3-5 years of experience in a Customer Success, Account Management, or related role.
2. Strong understanding of the GCC market and cultural nuances.
3. Exceptional interpersonal and communication skills, with fluency in English and Arabic.
4. Proven ability to build strong customer relationships and drive customer satisfaction.
5. Analytical mindset with the ability to gather insights from data to make informed decisions.
6. Ability to manage multiple accounts and priorities in a fast-paced environment.
7. Experience in SaaS or HR/Payroll/Global Employment solutions is a plus.