Customer Success Manager (KSA)

Revizto; Riyadh; Remote; SAR 120,000 - 180,000; Full time

Job summary

Revizto is looking for a Customer Success Manager in Riyadh to enhance client engagement and optimize the utilization of our tech solutions. This full-time, remote role demands a robust background in construction technology and client-focused service. The successful candidate will collaborate closely with developers to ensure that clients receive exceptional support and value from Revizto’s software while also contributing to continuous innovation and improvement.

Benefits

Fully Remote Work

Awarded Best Managed Company of Switzerland by Deloitte in 2024

Bi-Annual Company Wide Trips

High Flexibility

Employee-Focused Culture

Innovative and Collaborative Team

Great Working Conditions

Qualifications

• Minimum of 7 years of combined education and work experience.
• Experience in BIM, VDC, or Construction Technology roles is essential.
• Fluency in Arabic and very good proficiency in English.

Responsibilities

• Ensure efficient onboarding and adoption of Revizto’s across projects.
• Deliver technical presentations at industry events and webinars.
• Provide technical support and liaise with the Support Team.

Skills

BIM

Communication

Technical Support

Customer Engagement

Consulting

Education

Bachelor's in Architecture or Civil Engineering

Tools

Revit

Navisworks

AutoCAD

Solibri

Job description

About the Opportunity

The Customer Success Manager serves as a trusted advisor to clients across their region, primarily aiming to enhance the utilization of Revizto among existing clients and onboard new customers using industry expertise. The role involves CS engagement across a range of Revizto’s Enterprise customers and includes implementation of Revizto in various industry workflows, including training and documenting processes for each client. Key responsibilities include ensuring user adoption, process consulting and documentation, and providing technical support. The position, covering the Middle East and Africa territory, demands high levels of autonomy and critical decision-making skills. Reporting to the Customer Success Director for EMEA, this role collaborates closely with the Revizto development team to advance the application, leveraging collective industry knowledge and customer feedback to refine our construction and design collaboration solution.

Join our passionate and talented team, where you'll discover a balanced work environment that truly values our exceptional employees. Ignite your passion for tech and innovation, and together, let's make an impact that resonates throughout the industry!

Where You Will Make a Difference

• Work with new and existing clients and implement best Customer Success practices to ensure efficient onboarding and adoption of Revizto's across their projects
• Partner with Account Managers to manage client relationships, engage on new opportunities during the pre-sales phase and drive client renewal processes for all assigned clients
• Provide technical support when required and liaise with the Support Team to address and resolve client issues effectively
• Leverage your expertise to improve existing internal documentation as well as client-facing materials as needed
  
• Deliver technical presentations at industry events, webinars, and e-learning courses
  
• Be prepared to travel approximately 30% of the time

Who You Are

• A minimum of 7 years of combined education and work experience, including at least 2 years in BIM, VDC, or Construction Technology roles, with a preference for backgrounds in Architecture or Civil Engineering
• Experience with Enterprise SAAS client engagements in a Customer Success, Consulting or Account Management capacity
• Proficiency in industry-relevant software such as Revit, Navisworks, AutoCAD, and Solibri
• Excellent interpersonal and communication skills, fluent in Arabic, very good professional proficiency in English
• Capability to adapt and enhance digital workflows for the AEC industry across various scopes
• Deep understanding of the local market
• Ability to tailor communication and strategy to meet the needs of diverse audiences
• Strong motivation to continuously learn about industry technology to contribute to ongoing development

Why Join Us

• Fully Remote Work, based in KSA
  
• Awarded Best Managed Company of Switzerland by Deloitte in 2024
• Bi-Annual Company Wide Trips (2023 Armenia 2025 Switzerland and more to come!)
• High Flexibility
• Employee-Focused Culture
• Innovative and Collaborative Team
• Great Working Conditions