Customer Success Manager- Arabic Speaking

WebEngage; Riyadh; On-site; SAR 187,000 - 263,000; Full time

Job summary

A leading marketing automation platform in Riyadh is seeking a Customer Success professional to enhance customer retention and satisfaction. The ideal candidate will have 3-4 years of SaaS experience, native-level Arabic proficiency, and a strong background in customer service. You'll be tasked with upselling, managing accounts, and improving client engagement. Competitive compensation and benefits are offered.

Benefits

Cutting-edge tools and mentorship

Comprehensive medical insurance

Contemporary Leave Policy

Qualifications

• Strong customer service skills and follow-up experience.
• Native-level proficiency in Arabic is required.
• 3-4 years of experience in SaaS Customer Success.
• A Bachelor's degree is mandatory; a Master's is preferred.
• Must possess strong problem-solving capabilities.

Responsibilities

• Empathize with customers and prioritize their needs.
• Maintain high levels of customer engagement focused on satisfaction.
• Identify and develop new uses for WebEngage to enhance adoption.
• Manage upselling and renewals to increase customer revenue.
• Provide strong account management and support to clients.

Skills

Customer service background

Native-level proficiency in Arabic

3-4 years of relevant SaaS Customer Success experience

Strong problem-solving skills

Organizational skills

Education

Bachelor's degree in IT/Computer Science

Masters degree in Business Administration

Tools

HTML

JavaScript

CSS

iOS

Android platforms

Job description

About WebEngage

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. One of the hottest global SaaS companies, weʼve been recognized by G2 as a Marketing Automation Leader in Asia 2021.

The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels. We are headquartered in Mumbai, India, and have offices in Delhi, Bangalore, São Paulo, and Dubai. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.

Learn more about us at www.webengage.com

Responsibilities

• Empathize with every aspect of the customer experience, putting customersneeds first.
• Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty.
• Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges.
• Continually identify and develop new uses for WebEngage that drive adoption and that align to customer business needs and marketing goals.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Coach customers to be product experts and train their teams on best practices so they become increasingly self-sufficient.
• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Be responsible for upselling and renewals, and increase the revenue per customer.
• Implement and optimise cross-channel retention campaigns for the customers.
• Help drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business.

Expertise & Qualifications

• Strong customer service background, follow-up, and organizational skills.
• Native-level proficiency in Arabic
• 3-4 years of relevant SaaS Customer Success experience
• Bachelorʼs degree in IT/Computer Science. A Masters degree in Business Administration would be preferred
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Excellent personal presentation and communication skills & strong client servicing skills.
• Strong problem-solving skills and working knowledge of web applications, HTML, JavaScript, CSS, iOS and Android platforms.

Life At WebEngage

• A highly inclusive work culture that promotes a relaxed, creative and productive environment.
• Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance.

Perks & Benefits

• Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (MacBook for Engagers!).
• Get the best in class medical insurance and programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves).

Explore More Here

https://youtu.be/Y0HjfyMjUpg
https://www.linkedin.com/company/webengage
https://twitter.com/WebEngage?s=09