Customer Success Manager (Arabic Speaker)

Insider.; Riyadh; Remote; SAR 224,000 - 300,000; Full time

Job summary

A leading B2B SaaS company is seeking a Customer Success Manager for its MENA region. The ideal candidate will have 4+ years in customer-facing roles, excellent communication skills, and the ability to drive product adoption and retention. This position offers remote work opportunities, professional development, and a diverse work environment.

Benefits

Remote work opportunities

Training via LinkedIn Learning

Private health insurance

Competitive bonuses

Qualifications

• 4+ years experience in customer-facing roles such as customer success, account management, or consulting.
• Strong communication skills in English and your native language.
• High sense of responsibility and project management skills.

Responsibilities

• Manage MENA customers and drive adoption and retention.
• Build and maintain relationships to ensure maximum impact.
• Provide best practices to optimize product use.

Skills

Customer-oriented

Strong communication skills

Proactive and self-motivated

Strategic thinking

Education

Bachelor's Degree in Business, Marketing, Engineering or related fields

MBA (preferable)

Job description

About Us

We are Insider, a B2B SaaS company that drives growth for its clients around the world.

How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offering marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency.

Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have just celebrated our $500M Series E funding round, led by General Atlantic.

Before this, we achieved unicorn status following our Series D round.

We are backed by top investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands, from startups to Fortune 500 companies like Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, CNN, and more.

Insider is one of the few woman-founded, women-led B2B SaaS unicorns, achieving over $200M in CARR (Committed Annual Recurring Revenue).

We have been recognized as a leader in The Forrester Wave for Cross-Channel Campaign Management 2021 and IDC MarketScape for Omnichannel Marketing Platforms 2023.

In 2024, we were named in G2’s Top 1% of software companies worldwide and in the Top 10 Best Software Products with the most #1 rankings, alongside Google, Zoom, and Monday.com.

According to G2’s Spring 2024 reports

Insider is also the #1 G2 Leader in categories like Customer Data Platforms, Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and E-commerce Personalization.

Our mission extends beyond product development; we aim to build a socially progressive tech community through initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, impacting health, education, farming, animal rights, and increasing women’s representation in STEM across 27+ countries.

Our diverse, passionate team spans 27+ countries, working fast and agile to create innovative products and make a meaningful impact.

If you want to join us, read on.

Our Partner Success Team includes members from 31 nationalities—our key to thriving and storytelling.

They are quick learners, problem solvers, relationship builders, and strategic thinkers committed to partner success across 25 regions.

We started as a small company with 6 desks, and our dedication remains our strength.

Now, here’s what we offer and what we seek:

• A Customer Success Manager managing MENA customers;

Proactively driving adoption and retention,

Building relationships to ensure maximum impact,

Coordinating with other managers and being the primary contact,

Orchestrating efforts to maintain high adoption and usage,

Providing best practices and consulting to optimize product use,

Managing revenue retention, CSAT, health scores, and partner satisfaction, with proactive improvement actions.

• We invite you to join us as we step into the future if you;

Hold a Bachelor’s Degree in Business, Marketing, Engineering, or related fields,

Preferably an MBA,

Have 4+ years in customer-facing roles like customer success, account management, or consulting,

Preferably SaaS experience,

Possess strong communication skills in English and your native language,

Have a high sense of responsibility, strategic thinking, and project management skills,

Are customer-oriented and capable of building robust relationships,

Are proactive, self-motivated, and innovative in fostering customer loyalty and adoption.

• While we conquer the world, we offer you;

An international, diverse, and inclusive environment,

Remote work opportunities,

Participation in industry-shaping customer experience projects,

Training in hard and soft skills via LinkedIn Learning’s 16,000+ courses,

Opportunities to share your skills through training sessions,

Access to platforms like Blinkist, Masterclass, and Neoskola,

Competitive bonuses, private health insurance, and benefits supporting food and bills,

No dress code!

We are committed to equal opportunity and embrace diversity regardless of sex, race, religion, or other statuses.

Please follow Insider on LinkedIn, Instagram, YouTube, and Medium!

Candidates should have a Bachelor's Degree and preferably an MBA, with 4+ years in customer-facing roles, strong communication skills in English and Arabic, and a strategic mindset.