Customer Success Manager (Arabic Speaker)

Insider.; Makkah Region; Hybrid; SAR 200,000 - 300,000; Full time

Job summary

A leading B2B SaaS company is looking for a Customer Success Manager (Arabic Speaker) to manage MENA clients, drive adoption, and enhance customer relationships. Candidates should hold a Bachelor's degree, ideally an MBA, and have 4+ years in customer success roles. This position offers a competitive bonus structure, working-from-home opportunities, and access to extensive training resources in an inclusive environment.

Benefits

Working-from-home opportunities

Access to online courses on LinkedIn Learning

Inclusive private health insurance

Competitive bonus structure (quarterly)

No dress code

Qualifications

• 4+ years of relevant work experience in customer-facing roles.
• Strong communication skills in English and native language.
• High sense of responsibility and accountability.

Responsibilities

• Manage MENA customers and drive adoption and retention.
• Build relationships with customers to ensure maximum impact.
• Provide best use cases and act as a consultant for product usage.

Skills

Customer success

Account management

Strategic consulting

Communication

Project management

Education

Bachelor’s Degree in Business, Marketing, Engineering, or related fields

MBA

Job description

Customer Success Manager (Arabic Speaker)

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About Us: We are Insider, a B2B SaaS company that drives growth for its clients around the world. We are the #1 AI-native platform for Customer Experience and Marketing, connecting data across channels, predicting future behavior with AI, and individualizing experiences from a single platform.

We are backed by top investors and trusted by 1200+ brands from startups to Fortune 500 companies. Insider has achieved unicorn status and has been recognized for leadership in multiple industry analyses. We are committed to social responsibility initiatives across 27+ countries and a diverse, multinational team.

Our Partner Success Team consists of people from 31 nationalities. They are quick learners, problem solvers, relationship builders, and data-driven collaborators focused on partner success in 25 regions.

Day in and day out a Customer Success Manager at Insider:

• Manages MENA customers
• Proactively drives adoption and retention
• Builds relationships with customers and ensures the services they need are provided to receive maximum impact
• Works in coordination with other Customer Success Managers and Account Directors and is the primary contact of the partner
• Orchestrates all efforts to keep adoption and usage high while driving value recognition
• Provides best use cases according to the partner, helping them with panel usage, and acts as a consultant to use our products effectively
• Responsible for gross revenue / net revenue retention, CSAT, health score, and lock-in score of the partners and takes proactive actions to improve these metrics

We want you to join us on this journey if you

• Have a Bachelor’s Degree in Business, Marketing, Engineering, or related fields
• Preferably have an MBA
• Have 4+ years of relevant work experience in customer-facing roles (customer success, account management, or strategic consulting)
• Preferably have SaaS experience
• Have strong communication skills in both writing and speaking (English & Native Language)
• Have a high sense of responsibility and accountability
• Are a strategic thinker with excellent project management skills
• Are customer-oriented and able to establish robust relationships with the assigned customer base
• Are self-motivated, proactive, and bring innovative ideas to inspire loyalty and adoption

While we are conquering the world, we are offering you:

• A chance to work in an international, diverse, and inclusive environment
• Working-from-home opportunities
• Opportunity to be part of different side projects depending on your interests
• Access to many hard and soft skill training to help you improve and challenge yourself
• Access to 16,000+ online courses on LinkedIn Learning
• Space to share your skills through training sessions and workshops
• Free access to exclusive platforms such as Blinkist, Masterclass, and Neoskola
• Competitive bonus structure (quarterly)
• Inclusive private health insurance
• Smart Work Model benefits to support food and bill expenses
• No dress code

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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