Customer Success Manager

Location: Riyadh, Saudi Arabia

Area of Interest: Customer Experience

This position is a highly strategic role that is responsible for driving adoption of Cisco collaboration solutions and identifying growth opportunities to expand Cisco’s footprint, while demonstrating the value and benefits to your customers. Occasional travel may happen. Your strong communications skills will drive and accelerate mutual success with our customers, partners, and stakeholders in a cross-functional environment. Completing and reporting on Customer Success metrics, you are constantly looking to innovate and engage to accelerate results. Sharing standard processes with your Customer Success peers and Cisco colleagues, you will be part of a dynamic and collaborative team that is increasingly more critical to Cisco’s vision and strategy.

Minimum Qualifications

1. Education or equivalent experience: 4-year higher education degree
2. Minimum 7 years of experience in the technology industry
3. Previous Customer Success (or customer-facing) experience in a SaaS-based company
4. Shown ability to cultivate high-level relationships with customer organizations, identify and map the customer org structure, and bridge customer stakeholder turnover at any level of the organization

Preferred Qualifications

1. Guide on specific aspect or motion of the Collaboration CSM role
2. Focused attention to detail allowing for delivery of high-quality end user experiences
3. Validated teammate and ability to orchestrate value in coordination with multiple stakeholders
4. Strategic and creative thinker, account management, forward-looking approach with strong dedication to customer success
5. Strong communication, consultative, influence and presentation skills across the management spectrum

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.