Customer Success Manager

Customer Success Manager

Company Description

Tahaluf is rewriting the events playbook. Its purpose is transformational, its DNA digital, and its ambition unprecedented. Tahaluf is scaling to further increase its lead as the largest B2B Live and On Demand Events organiser in Saudi Arabia: by SQM, Attendance, Colleagues and Revenue. To scale at this pace requires impeccable local partners, and Tahaluf is proud to enjoy the support and partnership of several Government and Non-Government Organisations that are at the apex of Saudi’s B2B and B2C large scale events scene. In fact, our partners do not just support the expansion of live events in the Kingdom; they are also the partner of choice for heavyweights like Apple, Amazon and AliBaba. Be part of something BIG! Building on the success of record-breaking tech event, the most attended tech event in the world, Tahaluf is making a huge impact on the global events sector. Tahaluf is bringing iconic brands to the Kingdom of Saudi Arabia, including, which celebrated record-breaking participation at its debut Saudi edition and award-winning cyber-security event. Join our ambitious and highly committed team, who are not afraid to push boundaries and disrupt the status quo. Be ready to be thrown in at the deep end, taking on large-scale projects from day one, under the guidance of a supportive leadership team who will encourage your personal development and offer you new opportunities.

Job Description

We’re launching award-winning brands. And we’re scaling faster than any event organiser in history. Take a leap with Tahaluf, we’re offering you the chance to:

Work within a highly dynamic business with the energy and style of a start-up

Be part of building a business that’s launching new products and events at scale

Take the opportunity to accelerate your career and make a real impact

The Role

The Customer Success Manager is responsible for managing and ensuring the successful delivery of all sponsor-related deliverables throughout the lifecycle of a sponsorship. This role involves acting as the primary point of contact for sponsors, managing sponsor expectations, coordinating internal teams, and tracking the fulfillment of commitments to ensure sponsors receive the agreed-upon benefits and value.

Key Responsibilities

1. Coordinate with the sales, marketing and content teams to ensure a seamless handoff of new sponsorships and deliverables.
2. Provide sponsors with a detailed overview of the deliverables and timeline.
3. Set up and maintain a centralized tracker to monitor the progress of deliverables.
4. Act as the central point of communication between sponsors and internal teams, collect necessary information (e.g., logos, company profile, speaker info etc.) from the sponsors within the timeline.
5. Work with the marketing and design team to ensure all sponsor branding and assets meet the agreed-upon brand guidelines of the sponsor and Global Health standards.
6. Regularly update sponsors on the status of their deliverables, including any challenges or delays. Establish regular check-ins to discuss the progress or any adjustments.
7. Ensure that operational and logistical teams have the necessary information to execute on-site or online activities related to sponsorships.
8. Perform quality assurance checks on all deliverables to guarantee accuracy, consistency, and high standards.
9. Collaborate with internal teams to complete the post show report for sponsors, on the performance and effectiveness of sponsorship deliverables, such as engagement and brand visibility.

Qualifications

1. Strong communication skills: Ability to convey complex information in a simple and understandable way.
2. Organization and Time Management: Keeping track of timelines, deliverables, and follow-up tasks is essential.
3. Attention to Detail: Ensuring no important details are missed when discussing the scope of work, timelines, and expectations.
4. Risk Management: Identifying potential risks and proactively addressing them to avoid any scope creep or delays.
5. Arabic speaking is required.

Additional Information

Core Benefits:
Medical Insurance for individual and family.
Annual leave – 25 days.
Remote working on Sundays.
Working anywhere – 1 month every year.
School fees contribution, 40,000 SAR per child per year (up to a max of three children).
Wellbeing Benefits.
Family visa costs (up to a max of three children).
Individual annual flight allowance for expats.

International Relocation Package*:
Paid flight to Riyadh – individual and family (up to a max of three children).
60 days accommodation or suitable serviced apartment from your arrival date, or a one-off payment of SAR 5,000.
Up to SAR 2,500 reimbursement of shipping goods/excess baggage costs.
Individual annual flight allowance.
Paid flight home for individual and end of service gratuity payment when leaving the company (if applicable).

Local Relocation Package:
Paid flight to Riyadh – individual and family (up to a max of three children).
30 days accommodation or suitable serviced apartment from arrival date or a one-off payment of SAR 5,000.
Up to SAR 2,500 reimbursement of shipping goods/excess baggage costs.

If eligible, we work hard to make sure life at Informa is rewarding, supportive and enjoyable for everyone. We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. We don't just accept difference, we celebrate it. We welcome applicants from all backgrounds and circumstances, and base hiring decisions on relevant qualifications and merit. We are proud to provide a disability-friendly environment. If you require any support or adjustments to participate in our interview or selection processes, please let us know.

Location: Customer Success Manager, Roshn front, Riyadh, Saudi Arabia * Full-time