Customer Success Manager

Aspen Technology; Al Khobar; On-site; SAR 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Manager, where your expertise will drive customer satisfaction and business transformation. In this pivotal role, you will build and maintain trusted relationships, ensuring clients achieve their goals through effective use of innovative engineering solutions. Your ability to understand customer environments and align initiatives will be key to fostering long-term partnerships. This role offers an exciting opportunity to make a significant impact while working collaboratively across teams to enhance customer experiences and drive value. If you are self-motivated and passionate about customer success, this is the perfect opportunity for you.

Qualifications

• 8-10 years of experience in the process industry.
• 3 years using AspenTech or similar engineering solutions.

Responsibilities

• Owns customer experience and renewal results for assigned accounts.
• Builds relationships with decision makers to deepen engagement.
• Acts as a trusted advisor throughout the customer lifecycle.

Skills

Customer Relationship Management

Communication Skills

Project Management

Business Acumen

Technical Insights

Education

Bachelor’s Degree in Process/Chemical Engineering

Tools

AspenTech Solutions

Job description

The driving force behind our success has always been the people of AspenTech. What drives us is our aspiration, desire, and ambition to continually push the boundaries, overcome hurdles, and challenge the status quo to find better solutions. These qualities of passion, pride, and aspiration are reflected in our career development programs, community service support, and social events that foster fun and relationship building across our global community.

The Role

The Customer Success Manager (CSM) is responsible for building and maintaining strong, high-level trusted advisor relationships within assigned accounts, ensuring high customer satisfaction and ROI recognition tied to customer initiatives. The CSM will help a portfolio of customers achieve their business transformation goals by leveraging our solutions through trusted relationships, providing insights on technology, governance, adoption, and industry thought leadership. The role requires aligning our success with customer business initiatives, demonstrating autonomy, ownership, and dedication to helping customers assess their maturity through a value framework process.

Your Impact

• Owns the customer experience, journey (adoption and value capture), and renewal results for assigned accounts.
• Focuses on customer intimacy and delivering business impact and innovation.
• Builds and nurtures relationships with decision makers, influencers, and senior management to deepen account engagement.
• Understands customer environments, challenges, and opportunities; aligns AspenTech’s initiatives accordingly.
• Acts as a trusted advisor throughout the customer lifecycle, from initial sale to renewal and growth.
• Ensures solutions are understood to increase adoption and satisfaction.
• Conducts executive reviews, user meetings, and strategic planning through proactive contact and visits.
• Collaborates internally to develop account strategies, renewals, and expansion opportunities.
• Facilitates cross-functional teamwork and manages resources effectively.
• Provides product insights and strategic advice for sales and training initiatives.
• Identifies and mitigates risks to customer growth, satisfaction, or renewal.
• Nurtures accounts into long-term partnerships, increasing solution adoption.

What You'll Need

• Bachelor’s Degree in Process/Chemical Engineering preferred.
• 8-10 years of experience in the process industry.
• 3 years using AspenTech or similar engineering solutions in process industries.
• 8+ years in Pre-Sales, Customer Relationship Management, or Customer Success Management.
• Excellent communication skills in English and Arabic.
• Proven track record of meeting or exceeding revenue or business objectives.
• Experience leading cross-functional teams and managing projects.
• Experience managing multi-million-dollar portfolios.
• Strong relationship-building skills with key decision makers and senior management.
• Self-motivated, agile, with strong business acumen.