Customer Success Engineer - Collaboration

Cisco Systems, Inc.; Riyadh; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Customer Success Engineer to enhance collaboration solutions for their sophisticated clients. In this pivotal role, you will work closely with cross-functional teams to ensure seamless onboarding and optimization of cutting-edge collaboration technologies. Your expertise will drive adoption and improve customer satisfaction, making a significant impact on their business outcomes. Join a dynamic team that values innovation and customer success, and be part of a company that champions inclusivity and personal growth. This is an exciting opportunity to leverage your technical skills in a supportive environment focused on unlocking potential for all.

Benefits

Paid Time Off for Volunteering

Flexible Vacation Time Off

Health Insurance

401(k) Plan

Paid Holidays

Sick Time Off

Performance-Based Incentives

Qualifications

• 3 to 5 years of experience deploying Cisco Collaboration Products.
• Deep technical acumen with experience in Control Hub and API integrations.

Responsibilities

• Onboarding and configuring Cisco Collaboration solutions.
• Leading customer engagements and conducting health checks.

Skills

Cisco Collaboration Products

Technical Acumen

Customer Success Collaboration

Arabic

English

Education

Cisco Certifications (CCNA, CCNP, CCIE)

Tools

Control Hub

API Integrations

Network Protocols

Job description

Customer Success Engineer - Collaboration

Join a high-performing Customer Success team that partners closely with Cisco’s largest and most sophisticated collaboration customers. As a Collaboration Customer Success Engineer (CCSE), you’ll work alongside Customer Success Managers, engineering, and cross-functional teams to deliver outstanding technical guidance, drive adoption of Cisco’s Cloud Collaboration solutions, and ensure customers achieve their desired business outcomes. We’re passionate about removing technical barriers, driving product engagement, and improving the value of our customers’ investments.

Your Impact

As a CCSE, you’ll play a meaningful role in onboarding, configuring, and optimizing Cisco Collaboration solutions such as Webex Meetings, Devices, Calling, and Contact Center. You’ll lead customer administrator engagements, guide prem-to-cloud migrations, and conduct audits and health checks to ensure the highest quality experience. Your proactive technical support and deep product knowledge will accelerate adoption, reduce friction, and contribute to customer retention and renewal success. By delivering expert guidance and collaborating closely with internal stakeholders, you’ll enhance the customer journey from implementation to ongoing optimization.

Minimum Qualifications

• 3 to 5 years of experience deploying Cisco Collaboration Products (Meetings, Devices Calling, Contact Center – on-prem and/or cloud).
  
• Deep technical acumen with experience in Control Hub, SSO, directory sync, and API/macro integrations.
  
• Experience collaborating with Customer Success, Sales, Partners, and Engineering teams.
  
• Proficient in Arabic and English.
  

Preferred Qualifications

• Solid understanding of network protocols and collaboration technologies (CUCM, Control Hub, Hybrid Integrations, SMTP, DNS, FTP, SSH, TCP/IP).
  
• Cisco certifications such as CCNA, CCNP, or CCIE.
  
• Ability to lead customer engagements and deliver administrator-level training and roadmap reviews.
  
• Strategic attitude with a proactive, consultative approach to customer success.
  
• Good communication and presentation skills with customer-facing experience.
  
• Diligent with a solid focus on quality and end-user experience.
  
• Demonstrable ability to analyse and resolve complex customer issues using critical thinking and problem-solving skills.
  
• Proficiency in additional European languages such as German, French, Spanish, or Italian.
  

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

#LI-SF1

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees haveaccess to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days ofvacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Offpolicy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours ofunused sick timewill be carried forwardfrom one calendar yearto the nextsuch that the maximum number of sick time hours an employee may have available is160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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