Customer Success Engineer

Cisco Systems; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Engineer where you'll play a pivotal role in enhancing customer experiences with Cisco Collaboration solutions. This dynamic position involves onboarding and optimizing products like Webex Meetings and Devices, leading customer engagements, and ensuring seamless cloud migrations. With a focus on technical excellence and proactive support, you'll collaborate with cross-functional teams to drive customer retention and success. If you're passionate about technology and customer satisfaction, this is the perfect opportunity to make a significant impact.

Qualifications

• 3 to 5 years of experience deploying Cisco Collaboration Products.
• Deep technical knowledge in Control Hub and API integrations.

Responsibilities

• Onboard, configure, and optimize Cisco Collaboration solutions.
• Lead customer engagements and deliver training.

Skills

Cisco Collaboration Products Deployment

Technical Acumen

Customer Engagement

Problem-Solving Skills

Bilingual (Arabic and English)

Communication Skills

Education

Cisco Certifications (CCNA, CCNP, CCIE)

Tools

Control Hub

API Integrations

Network Protocols

Job description

Your Impact
As a CCSE, you ll play a meaningful role in onboarding, configuring, and optimizing Cisco Collaboration solutions such as Webex Meetings, Devices, Calling, and Contact Center. You ll lead customer administrator engagements, guide prem-to-cloud migrations, and conduct audits and health checks to ensure the highest quality experience. Your proactive technical support and deep product knowledge will accelerate adoption, reduce friction, and contribute to customer retention and renewal success. By delivering expert guidance and collaborating closely with internal stakeholders, you ll enhance the customer journey from implementation to ongoing optimization.
Minimum Qualifications
• 3 to 5 years of experience deploying Cisco Collaboration Products (Meetings, Devices Calling, Contact Center on-prem and/or cloud).
• Deep technical acumen with experience in Control Hub, SSO, directory sync, and API/macro integrations.
• Experience collaborating with Customer Success, Sales, Partners, and Engineering teams.
• Proficient in Arabic and English.
Preferred Qualifications
• Solid understanding of network protocols and collaboration technologies (CUCM, Control Hub, Hybrid Integrations, SMTP, DNS, FTP, SSH, TCP/IP).
• Cisco certifications such as CCNA, CCNP, or CCIE.
• Ability to lead customer engagements and deliver administrator-level training and roadmap reviews.
• Strategic attitude with a proactive, consultative approach to customer success.
• Good communication and presentation skills with customer-facing experience.
• Diligent with a solid focus on quality and end-user experience.
• Demonstrable ability to analyse and resolve complex customer issues using critical thinking and problem-solving skills.
• Proficiency in additional European languages such as German, French, Spanish, or Italian.

Company Industry

• IT - Hardware & Networking

Department / Functional Area

• Business Development

Keywords

• Customer Success Engineer

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