Customer Success Account Management : Full-time opportunity

Microsoft; Riyadh; On-site; SAR 50,000 - 90,000; Full time

Job summary

Join a forward-thinking organization as a Customer Success Account Manager, where your passion for technology and customer service will drive the success of strategic enterprise customers. You will play a pivotal role in their digital transformation journey, leveraging your expertise to enhance customer experiences with Microsoft’s cloud solutions. This position offers a unique opportunity to develop your career while fostering strong partnerships and delivering impactful solutions. If you thrive in a dynamic environment and are eager to make a difference, this is the role for you.

Benefits

Industry-leading healthcare

Educational resources

Product discounts

Parental leave

Generous time off

Qualifications

• 1+ year experience in customer success or solution delivery.
• Bachelor's or Master's in IT, Computer Science, or related field.

Responsibilities

• Support relationships with customer stakeholders for quality delivery.
• Engage with customers to align objectives with Microsoft portfolio.

Skills

Customer Success Management

Stakeholder Management

Communication Skills

Analytical Skills

Education

Bachelor's Degree in Information Technology

Master's Degree in Computer Science

Tools

Azure

Job description

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Join CE&S to help build a future where customers achieve their business outcomes faster with technology that does more.

Role Description

Are you a tech-savvy, cloud-loving individual with a passion for Cloud and IT Service Management? Do you want to be a key person helping our strategic enterprise customers maximize the benefits of Microsoft products and services? Do you thrive on making your customers succeed in transforming their cloud projects?

As a CSAM, you will be the primary delivery lead and partner for our strategic customers, enabling them to realize more value by accelerating their digital transformation across Microsoft’s Cloud platforms. Leveraging your technical expertise, business acumen, and industry insights, you will oversee end-to-end post-sales delivery and support orchestration within the Microsoft and Partner ecosystem, aligning resources to achieve customer business outcomes. This role offers an opportunity to accelerate your career, enhance your delivery management skills, and deepen your expertise in cloud and industry solutions.

Our Mission and Values

Microsoft’s mission is to empower every person and organization to achieve more. We foster a growth mindset, innovate to empower others, and collaborate to meet shared goals. Our culture emphasizes respect, integrity, and accountability, creating an inclusive environment where everyone can thrive both at work and beyond.

Qualifications

Required / Minimum Qualifications:

• Legally authorized to work in Saudi Arabia (citizenship or valid visa/work permit).
• Fluency in English.
• Completion of a Bachelor’s or Master’s Degree in Information Technology, Computer Science, Business Administration, Engineering, or a related field before the start date (or recent graduation).
• At least 1 year of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management.

Preferred Qualifications:

• Passion for technology and customer obsession.
• Strong stakeholder and relationship management skills across senior leaders, partners, and customers.
• Excellent communication, analytical, and presentation skills.
• Technical certifications in Cloud technologies (e.g., Azure) are preferred but not required.

Responsibilities

Start Date: September 2024

Location: Riyadh, Saudi Arabia

Type of Employment: Full-Time

Customer Relationship Management

• Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health, collaborating with other account team leaders and experienced colleagues.

Customer Success Leadership - Customer Strategy and Growth

• Engage in conversations with customers and align objectives with the Microsoft portfolio within the customer account.
• Coordinate with the account team to link Customer Success Plans (CSPs) with account priorities and develop actionable programs.

Customer Success Leadership - Delivery and Program Management

• Assist in program planning, customer-facing reviews, prioritization of engagements, and collaboration with technical stakeholders to meet customer outcomes and account priorities, ensuring ongoing success.

Benefits and Perks

Benefits may vary by employment nature and location, including industry-leading healthcare, educational resources, product discounts, savings and investments, parental leave, generous time off, giving programs, and networking opportunities.