Customer Solution Engineer

Kone DACH; Riyadh; On-site; SAR 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dynamic Customer Solution Engineer to provide technical expertise in aligning customer specifications with innovative KONE solutions. This role involves engaging with customers to identify their needs, collaborating with sales and supply teams, and ensuring all technical requirements are met. With a commitment to sustainability and a collaborative work culture, this position offers an exciting opportunity to contribute to cutting-edge projects in the elevator and escalator industry. If you are passionate about engineering and customer satisfaction, this role is perfect for you.

Qualifications

• Bachelor’s degree in Engineering required.
• 5+ years experience in elevator business or relevant field.
• Strong communication and negotiation skills.

Responsibilities

• Provide technical expertise to identify suitable KONE products.
• Attend customer meetings and coordinate with project teams.
• Participate in product release information-sharing sessions.

Skills

Verbal and written English skills

Verbal and written Arabic skills

Communication skills

Negotiation skills

Customer handling skills

Understanding of building types

Knowledge of environmental norms

Basic CAD skills

Basic knowledge of competitors’ products

Understanding of product costing

Education

Bachelor’s degree in Engineering

Tools

CAD

BIM

Job description

Customer Solution Engineer page is loaded

Customer Solution Engineer

Locations: Riyadh

Time type: Vollzeit

Posted on: Vor 8 Tagen ausgeschrieben

Job requisition id: R0645710

Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.

It's time to make a move. Join our flow.

We have an exciting opportunity for an energetic and enthusiastic Customer Solution Engineer to be responsible for providing technical expertise to identify the most suitable KONE product for customer requirements. This role involves interpreting customer specifications and aligning them with KONE’s solutions, including escalators, auto walks, machine-room-less elevators, high-rise systems, and third-party equipment. The engineer also plays a key role in developing non-standard solutions and supporting the tendering process, ensuring that all technical requirements are met with KONE’s product offerings.

Communication with Customer or project team:

Responsible for attending regular customer meetings, project follow-up meetings, and site coordination meetings. He/She, together with the Project Manager, will be the point of contact between the customer and KONE for all technical points.

Collaboration with sales:

Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard and major project cases. Selects the correct product platform on which to make the offer.

Collaboration with Supply Line:

Responsible for placing orders to the factory, including the correct documentation and procedures. Follows up on manufacturing and coordinates material delivery dates to operations.

General responsibilities:

Participates in product and new service release information-sharing sessions. Provides technical training to Sales, Installation, and Maintenance teams as per frontline needs. Offers input to product offering management regarding customization, standardization, and interface requirements for the portfolio.

Qualifications:

• Bachelor’s degree in Engineering
• Minimum of 5 years experience in elevator business or a relevant field
• Excellent verbal and written English and Arabic skills
• Strong communication, negotiation, and customer handling skills
• Understanding of building types and customer segments
• Good knowledge of environmental and sustainability norms
• Basic CAD and optional BIM skills
• Basic knowledge of competitors’ products
• Understanding of total product costing and local norms and regulations

Wir bei KONE konzentrieren uns auf die Schaffung einer innovativen und partnerschaftlichen Arbeitskultur, in der wir den Beitrag jedes einzelnen wertschätzen. Die Mitarbeiterbindung ist für uns ein Schwerpunktbereich, und wir ermutigen unsere Mitarbeiter, sich einzubringen sowie Informationen und Ideen auszutauschen. Nachhaltigkeit ist ein integraler Bestandteil unserer Kultur und der täglichen Arbeit. Wir befolgen ethische Geschäftspraktiken und haben es uns zum Ziel gesetzt, eine Kultur des Miteinanders aufzubauen, in der Kollegen einander vertrauen und sich respektieren und in der gute Leistung anerkannt wird. Als Unternehmen, das einen großartigen Arbeitsplatz bietet, sind wir darauf stolz, eine Vielzahl von Erfahrungen und Möglichkeiten anzubieten, mit deren Hilfe Sie Ihre beruflichen und persönlichen Ziele erreichen und ein gesundes, ausgeglichenes Leben genießen können.