Customer Solution Engineer

299 KONE Areeco Ltd; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading company in the elevator industry is seeking a CSE Engineer to provide technical expertise and support in selecting KONE products for customer projects. The role involves collaboration with sales and supply teams, ensuring customer specifications are met, and requires a Bachelor's degree in Engineering with at least 5 years of relevant experience. Strong communication skills in English and Arabic are essential.

Qualifications

• Minimum of 5 years of experience in the elevator business or a relevant field.
• Excellent verbal and written skills in English and Arabic.

Responsibilities

• Attend regular customer and project follow-up meetings.
• Select the correct product platform for customer needs.
• Provide technical training to Sales, Installation, and Maintenance teams.

Skills

Communication

Negotiation

Customer Handling

Technical Expertise

Understanding of Building Types

Knowledge of Environmental Requirements

Proficiency in CAD

Basic Knowledge of Competitors' Products

Education

Bachelor’s degree in Engineering

Tools

CAD

BIM

Job description

We have an exciting opportunity for an energetic and enthusiastic CSE Engineer to be responsible for providing technical expertise to identify the most suitable KONE product for customer requirements. This role involves interpreting customer specifications and aligning them with KONE’s solutions, including escalators, auto walks, machine-room-less elevators, high-rise systems, and third-party equipment. The engineer also plays a key role in developing non-standard solutions and supporting the tendering process, ensuring that all technical requirements are met with KONE’s product offerings.

Communication with Customer or Project Team :

1. Responsible for attending regular customer meetings, project follow-up meetings, and site coordination meetings.
2. He/She, together with the Project Manager, will be the point of contact between the customer and KONE for all technical issues.

Collaboration with Sales :

1. Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard and major project cases.
2. Selects the correct product platform on which to base the offer.

Collaboration with Supply Line :

1. Responsible for placing orders to the factory, including the correct documentation and procedures.
2. Follow up on manufacturing and coordinate material delivery dates to operations.

General Responsibilities :

1. Participates in product and new service release information-sharing sessions.
2. Provides technical training to Sales, Installation, and Maintenance teams as per frontline needs.
3. Offers input to product management regarding customization, standardization, and interface requirements for the portfolio.
4. Holds a Bachelor’s degree in Engineering.
5. Minimum of 5 years of experience in the elevator business or a relevant field.
6. Excellent verbal and written skills in English and Arabic.
7. Excellent communication, negotiation, and customer handling skills.
8. Understanding of different building types and customer segments.
9. Good knowledge of environmental and sustainability requirements and norms.
10. Proficiency in CAD and optional BIM skills.
11. Basic knowledge of competitors’ products.
12. Good understanding of product total costing, local norms, and regulations.