Customer Solution Engineer

KONE Corporation; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Solution Engineer to provide technical expertise in aligning innovative KONE products with customer needs. This exciting role involves interpreting specifications for escalators, elevators, and other solutions, while collaborating closely with sales and project teams. The ideal candidate will have a strong engineering background, excellent communication skills in both English and Arabic, and a passion for customer service. Join a company that values collaboration and sustainability, and be part of a team dedicated to creating a better world of work.

Qualifications

• 5+ years experience in the elevator business or relevant field.
• Excellent English and Arabic language skills required.

Responsibilities

• Provide technical expertise to align KONE products with customer needs.
• Act as the point of contact between customer and KONE for technical matters.

Skills

Verbal and written communication

Negotiation skills

Customer handling skills

Understanding of building types

Knowledge of environmental requirements

Education

Bachelor’s degree in Engineering

Tools

CAD

BIM

Job description

Customer Solution Engineer

Locations: Riyadh

Time Type: Full time

Posted on: Today

Job Requisition ID: R0645710

Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.

It's time to make a move. Join our flow.

We have an exciting opportunity for an energetic and enthusiastic CSE Engineer to be responsible for providing technical expertise to identify the most suitable KONE product for customer requirements. This role involves interpreting customer specifications and aligning them with KONE’s solutions, including escalators, auto walks, machine-room-less elevators, high-rise systems, and third-party equipment. The engineer also plays a key role in developing non-standard solutions and supporting the tendering process, ensuring that all technical requirements are met with KONE’s product offerings.

Communication with Customer or Project Team:

Responsible for attending regular customer meetings, project follow-up meetings, and site coordination meetings. He/She, together with the Project Manager, will be the point of contact between the customer and KONE for all technical points.

Collaboration with Sales:

Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard and major project cases. Selects the correct product platform on which to make the offer.

Collaboration with Supply Line:

Responsible for placing the order to the factory, including the correct documentation and procedure. Follows up on manufacturing and coordinates the material delivery dates to operations.

General Responsibilities:

Participates in product and new service release information-sharing sessions. Provides technical training to Sales, Installation, and Maintenance as per Front Line needs. Offers input to the product offering management about customization, standardization, and interface requirements for the portfolio.

Minimum Requirements:

• Bachelor’s degree in Engineering.
• Minimum of 5 years experience in the elevator business or another relevant field.
• Excellent verbal and written English and Arabic language skills.
• Excellent communication, negotiation, and customer handling skills.
• Understanding of different building types and customer segments.
• Good knowledge of environmental and sustainability requirements and norms.
• Good CAD and optional BIM skills.
• Basic knowledge of competitors’ products.
• Good understanding of how a product’s total costing is built up & local norms and regulations.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us, and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and seek to develop a culture of working together where co-workers trust and respect each other, and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you achieve your career and personal goals and enable you to live a healthy and balanced life.