Customer Solution Engineer

Customer Solution Engineer

Location: Riyadh

Time Type: Full-time

Posted on: Opublikowano dzisiaj

Job Requisition ID: R0645710

Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.

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We have an exciting opportunity for an energetic and enthusiastic CSE Engineer to be responsible for providing technical expertise to identify the most suitable KONE product for customer requirements. This role involves interpreting customer specifications and aligning them with KONE’s solutions, including escalators, auto walks, machine-room-less elevators, high-rise systems, and third-party equipment. The engineer also plays a key role in developing non-standard solutions and supporting the tendering process, ensuring that all technical requirements are met with KONE’s product offerings.

Communication with Customer or Project Team:

Responsible for attending regular customer meetings, project follow-up meetings, and site coordination meetings. He/She together with the Project Manager will be the point of contact between the customer and KONE for all technical points.

Collaboration with Sales:

Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard and major projects. Selects the correct product platform on which to make the offer.

Collaboration with Supply Line:

Responsible for placing the order with the factory, including the correct documentation and procedure. Follow up on manufacturing and coordinate the material delivery dates to operation.

General Responsibilities:

Participates in product and new service release information-sharing sessions. Provides technical training to Sales, Installation, and Maintenance as per Front Line needs. Offers input to the product offering management about customization, standardization, and interface requirements for the portfolio.

Minimum Requirements:

Hold a Bachelor’s degree in Engineering. Minimum of 5 years experience in the elevator business or another relevant field. Excellent verbal and written English and Arabic language skills. Excellent communication, negotiation, and customer handling skills. Understanding of different building types and customer segments. Good knowledge of environmental and sustainability requirements and norms. Good CAD and optional BIM skills. Basic knowledge of competitors’ products. Good understanding of how a product’s total costing is built up and local norms and regulations.

At KONE, we focus on building an innovative culture of collaboration where we value each person's contribution. Employee engagement is a key area of interest for us. We encourage participation and sharing of information and ideas. Sustainability is an integral part of our culture and daily operations. We practice ethical business and strive to develop a culture of collaboration where colleagues trust and respect each other, and good performance is recognized among peers. As an excellent workplace, we proudly offer a wide range of opportunities to facilitate achieving professional and personal goals and enable a healthy, sustainable life.