Customer Solution Design Engineer

Saudi Petroleum Services Polytechnic; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

A leading engineering firm in Saudi Arabia is seeking an energetic Customer Solution Design Engineer to join their team in Riyadh. The role involves translating customer requirements into optimal solutions, preparing drawings, and engaging with clients. Qualified candidates will hold a Bachelor's degree in Engineering and have a minimum of 5 years of experience in the elevator industry. This position offers the opportunity to contribute to innovative solutions in a collaborative work environment.

Qualifications

• Minimum 5 years experience in the elevator industry or relevant field.
• Excellent English and Arabic communication skills.
• Understanding of building types, customer segments, environmental norms.

Responsibilities

• Analyze customer drawings and prepare 2D and 3D shop drawings.
• Participate in customer meetings and address technical questions.
• Provide technical training to Sales, Installation, and Maintenance teams.

Skills

Customer handling

Negotiation

Communication

Education

Bachelor's or Diploma in Engineering

Tools

CAD

Revit 2022

BIM360

Job description

Customer Solution Design Engineer page is loaded

Customer Solution Design Engineer

Locations: Riyadh

Time Type: Vollzeit

Posted on: Heute ausgeschrieben

Job Requisition ID: R0650433

Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture, inspiring high standards of quality and efficiency, and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.

Join our flow.

We have an exciting opportunity for an energetic and enthusiastic Customer Solution Engineering (CSE) Design Engineer who provides technical expertise to the sales team, translating customer requirements into optimal KONE solutions. As part of the early engagement team, the CSE Design Engineer ensures that tender layouts and specifications are integrated into the customer's building specifications. Responsibilities include analyzing customer drawings, preparing 2D and 3D shop drawings for approval, and initiating manufacturing orders. The engineer also ensures final drawings align with customer IFC and SL layout drawings.

Customer Responsibilities:

• Read and sort customer drawings, raising RFIs for conflicts with other KONE commitments.
• Create layout drawings in 2D or 3D, ensuring compliance with document control procedures and KONE standards.

Collaboration with Sales:

• Find optimal technical solutions to meet customer needs, including non-standard solutions.
• Clarify scope, including KONE and third-party offerings.
• Participate in customer meetings and address technical questions.
• Select appropriate product platforms and propose solutions across all KONE business lines.

General Responsibilities:

• Participate in product and service release sessions.
• Provide technical training to Sales, Installation, and Maintenance teams.
• Contribute to product offering management regarding customization and interface requirements.
• Engage with the Customer Solutions Engineering network.

Qualifications:

• Bachelor's or Diploma in Engineering.
• Minimum 5 years experience in the elevator industry or relevant field.
• Excellent English and Arabic communication skills.
• Strong customer handling, negotiation, and communication skills.
• Understanding of building types, customer segments, environmental norms.
• Proficiency in engineering tools like CAD, Revit 2022, BIM360.
• Knowledge of competitors’ products and local norms/regulations.

At KONE, we focus on creating an innovative, collaborative work culture that values every contribution. Employee retention is a priority, and we encourage sharing ideas and continuous learning. Sustainability is integral to our culture and daily work, guided by ethical business practices and mutual trust and respect among colleagues. We are proud to offer a variety of experiences and opportunities to help you achieve your professional and personal goals while maintaining a healthy work-life balance.

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