Customer Services Officer - Estate

Hong Kong Housing Society; Eastern Province; On-site; SAR 48,000 - 120,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their customer service team in Property Management. This role involves enhancing relationships with tenants and owners by providing quality services, managing inquiries, and coordinating maintenance efforts. The ideal candidate will have a strong background in customer service, excellent communication skills, and a keen attention to detail. This opportunity offers a chance to make a significant impact in a supportive environment, where your contributions will be valued and recognized. If you are service-oriented and ready to take on new challenges, this position is perfect for you.

Qualifications

• 1-2 years of customer service experience in Property Management.
• Basic PC knowledge and good communication skills.

Responsibilities

• Enhance tenant relationships by handling enquiries and emergencies.
• Coordinate maintenance work and follow up on tenant requests.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Attention to Detail

Education

Matriculation or HKDSEE Level 3 in English and Chinese

Degree/Diploma in relevant field

Tools

Word Processing

Job description

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Apply now Job no: 494855
Work type: Contract
Location: Eastern
Categories: Customer Services, Property Management

The Job

• Provide quality services and enhance relationship with tenants / owners by handling telephone enquiries, referring emergencies to appropriate staff, drafting notices / replies to tenants / owners promptly, taking meeting minutes and organising activities & interest classes etc.
• Provide customer services to tenants / owners when maintenance work is in progress by liaising with and coordinating relevant parties, scheduling works orders and following-up tenants/ owners’ requests, monitoring maintenance works progress to minimise disruption to tenants/ owners.
• Assist in office logistics by preparing work schedules for manual staff, typing documents, maintaining and updating filing system.

The Person

• Matriculated OR 5 subjects obtained Level 3 or above in HKDSEE, including English and Chinese with min. 1-2 years' experience in customer services in Property Management industry OR Degree/Diploma holders with relevant experience.
• Basic PC knowledge including Word Processing.
• Good communication, and interpersonal skills.
• Mature, service-oriented and attentive to details.