Customer Services Coordinator

كلية البترجي للعلوم الطبية والتكنولوجيا; Makkah Al Mukarramah; On-site; SAR 20,000 - 40,000; Full time

Job summary

An established industry player is seeking a Customer Support Representative to enhance customer satisfaction by providing accurate information and resolving inquiries. This role involves managing customer interactions across various channels, addressing complaints, and promoting products. The ideal candidate will possess excellent communication skills and the ability to multitask effectively. Join a dynamic team where your contributions will directly impact customer experiences and satisfaction levels, making a real difference in the lives of customers.

Qualifications

• Minimum of one year in a call center or customer service environment.
• Proven ability in managing phone-based customer interactions.

Responsibilities

• Resolve customer complaints via phone, email, and social media platforms.
• Provide accurate information about products and services.

Skills

Verbal Communication

Written Communication

Problem-Solving

Multitasking

Negotiation

CRM Systems

Bilingual (English and Arabic)

Education

High School Diploma

Tools

CRM Software

Job description

Customer Support Representative

This role is responsible for supporting customers by providing accurate information, addressing inquiries, and resolving complaints to ensure high levels of customer satisfaction with BMC's products, services, and features.

Key Responsibilities

1. Resolve customer complaints via phone, email, and social media platforms
2. Handle incoming customer inquiries and support requests
3. Conduct outbound calls to guide students and parents with step-by-step instructions
4. Generate sales leads and introduce new products/services to potential customers
5. Provide accurate and detailed information about products and services
6. Offer timely and appropriate solutions to customer issues and follow up to ensure resolution
7. Route inbound calls to the appropriate departments or personnel
8. Document call interactions, issues, resolutions, and other information in the CRM system
9. Gather and evaluate customer feedback and relevant data to support complaint resolution
10. Follow up on complex customer cases to ensure satisfaction
11. Promote and upsell additional products and services as appropriate

Requirements

Educational Qualifications

• High school diploma or higher

Experience

• Minimum of one year in a call center or customer service environment
• Proven ability in managing phone-based customer interactions, active listening, effective communication, and using CRM systems

Skills and Abilities

• Excellent verbal and written communication skills
• Strong troubleshooting and problem-solving skills
• Ability to multitask, prioritize, and manage time effectively
• Patience and professionalism in handling customer concerns
• Negotiation skills and managing difficult conversations
• Proficient in computer use, including data entry and typing
• Ability to work well under pressure
• Bilingual proficiency in English and Arabic