Customer Services Coordinator

BMC; Jeddah; On-site; SAR 20,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance customer satisfaction through effective communication and problem resolution. In this dynamic role, you will engage with customers via various channels, addressing inquiries and resolving complaints while promoting additional products and services. The ideal candidate will possess excellent verbal and written communication skills, along with a strong ability to multitask and manage time effectively. Join a team that values professionalism and customer care, and contribute to a positive customer experience in a fast-paced environment.

Qualifications

• Minimum of one year of experience in a call center or customer service environment.
• Bilingual proficiency in English and Arabic is required.

Responsibilities

• Resolve customer complaints via phone, email, and social media platforms.
• Document call interactions, issues, and resolutions in the CRM system.

Skills

Verbal Communication

Written Communication

Problem-Solving

Multitasking

CRM Systems

Active Listening

Negotiation Skills

Education

High School Diploma

Tools

CRM Systems

Job description

This role is responsible to support customers by providing accurate information, addressing inquiries, and resolving complaints to ensure high levels of customer satisfaction with BMCs products, services, and features.

Key Responsibilities

Resolve customer complaints via phone, email, and social media platforms

Handle incoming customer inquiries and support requests

Conduct outbound calls to guide students and parents with step-by-step instructions

Generate sales leads and introduce new products / services to potential customers

Provide accurate and detailed information about products and services

Offer timely and appropriate solutions to customer issues and follow up to ensure resolution

Route inbound calls to the appropriate departments or personnel

Document call interactions, issues, resolutions, and other information in the CRM system

Gather and evaluate customer feedback and relevant data to support complaint resolution

Follow up on complex customer cases to ensure satisfaction

Promote and upsell additional products and services as appropriate

Requirements

Required Education

High school diploma or higher

Required Experience

Minimum of one year of experience in a call center or customer service environment

Proven ability in :

Managing phone-based customer interactions

Active listening and effective communication

Using CRM systems and standard customer service tools

Required Knowledge / Skills / Abilities

Excellent verbal and written communication skills

Strong troubleshooting and problem-solving capabilities

Ability to multitask, prioritize, and manage time effectively

Patience and professionalism in handling customer concerns

Negotiation skills and the ability to manage difficult conversations

Proficient in computer use, including data entry and typing

Ability to work well under pressure

Bilingual proficiency in English and Arabic