Customer Service Specialist

Medtronic; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

Medtronic seeks a Customer Orders Management Specialist in Saudi Arabia to manage customer orders and improve services. The role requires strong communication skills, at least 2 years of experience in a multinational setting, and proficiency in relevant software. Join a global leader in healthcare technology focused on innovation and improvement.

Benefits

Competitive salary

Flexible benefits package

Qualifications

• Minimum 2 years of experience in Supply Chain or Customer Service.
• Proficiency in SAP and MS Office required.
• Excellent communication skills necessary.

Responsibilities

• Manage all customer orders; coordinate with customer care and supply chain managers.
• Handle customer complaints and returns, ensuring customer satisfaction.
• Support sales activities and assist in structural improvement projects.

Skills

Communication

Customer Service

Documentation Preparation

Tools

SAP

MS Office (Excel)

Job description

At Medtronic, you can begin a lifelong career of exploration and innovation while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

As a Customer Orders Management Specialist within Medtronic Arabia’s Business units and Medtronic International Customer Care & Supply Chain group, you will be the direct contact for managing all customer orders in the region. Your role involves coordinating sales/purchase orders, preparing relevant documentation, and working closely with the Customer Care & Supply Chain Manager, Business Unit Managers, and Finance Manager. You will support sales activities and contribute to structural improvement projects. The role requires good knowledge of Incoterms, customs clearance, certification procedures, and understanding of product flow through third-party logistics to transit warehouses and final customers. Excellent communication skills are essential, as you will need to understand customer requirements and ensure their needs are met.

Responsibilities may include the following and other duties may be assigned:

• Represent the company to external and internal customers, answer product-related questions, trace lost shipments, interpret and clarify customer orders for the shipping department, take orders or registrations, and connect customers to support or field staff when necessary.
• Manage web-based ordering or registrations, coordinate with management regarding customer credits, process returns for credit, identify quality assurance complaints, and handle mail order price differentials.
• Manage inventories at customer facilities using EDI, forecasting, replenishment, and inventory systems, focusing on stock and allocation issues to maximize service levels.
• Handle customer complaints and returns, coordinate warranty issues, maintain return acceptance criteria, and follow up on Distribution Hold Notifications and the return of hold products to suppliers.
• Support organizing efficient third-party warehousing and distribution operations.
• Assist in establishing an effective quality management system.

Required Knowledge and Experience:

• Minimum 2 years of experience in Supply Chain or Customer Service within a multinational company, preferably in Medical Devices or Pharma.
• Proficiency in SAP and MS Office (Excel).
• Excellent communication skills.
• Flexibility to reallocate as needed.

Physical Job Requirements

The above statements describe the general nature and level of work performed by employees in this position but are not exhaustive of all responsibilities and skills required.

Benefits & Compensation

Medtronic offers a competitive salary and flexible benefits package. We value our employees' contributions and support them through a wide range of benefits, resources, and competitive compensation plans to support every career and life stage.

About Medtronic

We lead in global healthcare technology, boldly addressing the most challenging health problems by developing innovative solutions. Our mission is to alleviate pain, restore health, and extend life. With over 95,000 passionate employees worldwide, we are engineers at heart—transforming ambitious ideas into real solutions for real people. From R&D to manufacturing to the conference room, we experiment, create, and improve continuously.

Learn more about our business, mission, and commitment to diversity here.