Customer Service Specialist

IBEA; Riyadh; Hybrid; SAR 150,000 - 200,000; Full time

Job summary

A leading payments automation firm in the Riyadh Region is seeking a Customer Service Specialist to manage supplier support and ensure excellent service levels. The role offers a hybrid work model and includes responsibilities such as enrolling suppliers, addressing inquiries, and resolving issues. Qualifications include strong customer service skills and a Bachelor's degree in Business or Communications.

Qualifications

• Strong customer service and satisfaction skills are essential.
• Experience in the payments industry is a plus.

Responsibilities

• Handle day-to-day supplier support and inquiries.
• Ensure high levels of customer satisfaction.
• Resolve issues promptly.

Skills

Customer Support

Phone Etiquette

Excellent communication

Interpersonal abilities

Proficiency in customer service software

Ability to work independently

Education

Bachelor's degree in Business or Communications

Job description

Company Description

IBEA fully automates B2B payments to vendors, addressing the chronic issue of delayed supplier payments. By streamlining day-to-day operations with AP automation, IBEA enables rapid scalability, accelerates business visibility, and reduces fraud risks. Our solutions improve financial, cost, and cash controls, modernizing AP departments and monetizing supplier payments in unprecedented ways.

Role Description

This is a full-time hybrid role for a Customer Service Specialist based in Riyadh, with some work from home acceptable. The Customer Service Specialist will handle day-to-day supplier support, ensuring high levels of customer satisfaction and an excellent customer experience. Responsibilities include enrolling suppliers, customer inquiries, resolving issues promptly, and managing phone etiquette professionally.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Phone Etiquette and Customer Experience skills
• Excellent communication and interpersonal abilities
• Proficiency in using customer service software and tools
• Ability to work independently and in a team environment
• Experience in the payments industry is a plus
• Bachelor's degree in Business, Communications, or related field is preferred

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