Customer Service Specialist

Confidential; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading organization in hospitality based in Jeddah seeks a motivated professional to execute sales plans and provide high-quality customer service. Responsibilities include addressing customer needs, maintaining relationships, and achieving sales targets. The ideal candidate holds a Bachelor's degree in Hospitality and has 1-3 years of relevant experience.

Qualifications

• 1-3 years relevant experience required.
• Strong customer service orientation.
• Ability to effectively manage customer inquiries.

Responsibilities

• Execute sales plans and achieve targets.
• Provide information and guidance on products.
• Address customer service needs and queries.

Skills

Customer relationship management

Sales techniques

Communication skills

Education

Bachelor’s in Hospitality or equivalent

Job description

JOB PURPOSE:

To execute sales plans and achieve set targets by providing customers with information and guidance on products and services as well as fulfilling the needs while ensuring an efficient and high-quality customer service.

AREAS OF RESPONSIBILITY:

• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Follows the day-to-day operations related to own job to ensure continuity of work.
• Addresses all customers’ service needs as per quality standards.
• Builds and maintain strong and effective relationship with customers to implement sales plan and achieve goals/objectives.
• Acts as point of contact for customers (referred by Meter/Greeter) and especially for new customers, answers their queries and provides information about various products and services offered by the company specified turn-around time to ensure customer satisfaction
• Assists customers in filling-out complex forms and applications as requested while ensuring accuracy and completion of all required documentation
• Achieves sales and revenue targets for existing and new customers and also ensure customer profitability targets are met

Minimum Qualifications:

Bachelor’s in Hospitality or equivalent

Minimum Experience:

1-3 years relevant experience.