Customer Service Specialist

Medtronic; Jeddah; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare technology company seeks a Customer Orders Manager in Jeddah. The role involves managing customer orders, supporting sales, and addressing customer needs within the Supply Chain. Candidates should have experience in a multinational environment, especially in Medical Devices or Pharma.

Benefits

Competitive salary

Flexible benefits package

Qualifications

• Minimum 2 years experience in Supply Chain or Customer Service.
• Experience in Medical Devices or Pharma preferred.
• Proficiency in SAP and MS Office.

Responsibilities

• Manage customer orders and related documentation.
• Handle customer complaints and return processes.
• Support efficient third-party warehousing and distribution operations.

Skills

Communication

Problem Solving

Customer Service

Tools

SAP

MS Office

Job description

At Medtronic, you can begin a lifelong career of exploration and innovation while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Direct contact person for all customer orders management within the region for all of Medtronic Arabia’s Business units and for Medtronic International Customer Care & Supply Chain group, concerning sales/purchase orders proceeding and related documentation. Working closely with the Customer Care & Supply Chain Manager, Business Unit Managers, and Finance Manager. Support sales activities and contribute to structural improvement projects. The role requires good knowledge of Incoterms, customs clearance, certification procedures, understanding of product flow through third-party logistics suppliers to transit warehouses and final customers. Excellent communication skills are essential. The challenge is to understand customer needs, comply with their specific requirements, and take care of their needs.

Responsibilities may include the following, and other duties may be assigned:

• Represent the company to external and internal customers, answer product-related questions, trace lost shipments, interpret and clarify customer orders for the shipping department, take orders or registrations, and connect customers to appropriate support or field staff when necessary.
• Manage web-based ordering or registrations, consult with management regarding customer credits, process returns for credit, identify quality assurance complaints, and handle mail order price differentials.
• Manage inventories at customer facilities using EDI, forecasting, replenishment, and inventory systems, focusing on stock and allocation issues to maximize service levels.
• Handle customer complaints and return processes, coordinate warranty issues, maintain return acceptance criteria, and follow up on Distribution Hold Notifications and return of hold products to suppliers.
• Support organizing efficient third-party warehousing and distribution operations.
• Assist in establishing an effective quality management system.

Required Knowledge and Experience:

• Minimum 2 years of experience in Supply Chain or Customer Service in a multinational company. Experience in Medical Devices or Pharma is preferred.
• Proficiency in SAP and MS Office (Excel).
• Excellent communication skills.
• Flexible to re-allocate as needed.

Physical Job Requirements

The above statements describe the general nature and level of work performed by employees in this position but are not exhaustive of all responsibilities and skills required.

Benefits & Compensation

Medtronic offers a competitive salary and flexible benefits package. We value our employees, recognize their contributions, and share in the success they help create. Our benefits, resources, and compensation plans are designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly tackle the most challenging health problems by searching for solutions. Our mission — to alleviate pain, restore health, and extend life — unites over 95,000 passionate people worldwide. We are engineers at heart—transforming ambitious ideas into real solutions for real people. From R&D to manufacturing to the conference room, we innovate, create, build, improve, and solve. We have the talent, diverse perspectives, and courage to engineer the extraordinary.

Learn more about our business, mission, and commitment to diversity here.