Customer Service Specialist

Tamimi Commercial; Al Khobar; On-site; SAR 36,000 - 60,000; Full time

Job summary

A leading company in the Eastern Province of Saudi Arabia is seeking a dedicated Customer Service Specialist to provide exceptional service. The role involves responding to inquiries, resolving issues, and collaborating with other departments. Ideal candidates will have strong communication skills, a customer-focused attitude, and the ability to thrive in a fast-paced environment.

Qualifications

• Previous experience in customer service or a related field.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong communication and interpersonal skills.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Assist customers with product information and troubleshooting.
• Maintain detailed records of customer interactions.

Skills

Communication

Interpersonal Skills

Problem-Solving

Attention to Detail

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Customer service software

Microsoft Office Suite

Job description

We are seeking a dedicated Customer Service Specialist to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, resolving inquiries, and ensuring a positive experience.


Requirements

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely manner.
  
• Assist customers with product information, order status, and troubleshooting issues.
  
• Maintain detailed records of customer interactions and transactions.
  
• Collaborate with other departments to resolve complex issues and improve customer satisfaction.
  
• Identify opportunities for process improvement and provide feedback to management.
  
• Handle customer complaints with empathy and professionalism.
  
• Stay updated on product knowledge and company policies.
  

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
  
• Previous experience in customer service or a related field.
  
• Strong communication and interpersonal skills.
  
• Proficient in using customer service software and Microsoft Office Suite.
  
• Ability to work in a fast-paced environment and manage multiple tasks.
  
• Excellent problem-solving skills and attention to detail.