Customer Service Representative Team Leader

CsMena; Riyadh; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Operations Team Leader to join their dynamic team in Riyadh. This role involves leading and inspiring a team of customer service representatives while ensuring operational excellence and high-quality service. With a focus on coaching, process optimization, and performance reporting, this position is perfect for someone with a proven track record in customer service and leadership. If you thrive in a fast-paced environment and are ready to take the next step in your career, this opportunity is for you!

Qualifications

• Minimum 2 years of experience in customer service, with 1+ years in a supervisory role.
• Strong leadership and communication skills are essential.

Responsibilities

• Lead and inspire a team of customer service representatives.
• Monitor daily operations and ensure KPIs are achieved.
• Handle escalated customer issues and ensure swift resolutions.

Skills

Leadership Skills

Communication Skills

Customer Service

CRM Tools

WFM Tools

Tools

CRM

WFM

Job description

Are you passionate about leading a team to deliver top-notch customer service experiences? Do you have a proven track record of success in a call center or BPO environment? If so, we want YOU to join our growing team at CsMena!

Position: Customer Service Operations Team Leader

Location: Riyadh, Saudi Arabia

Employment Type: Full-time

What You'll Do:

Lead and inspire a team of customer service representatives.

Monitor daily operations and ensure KPIs are achieved.

Provide coaching and development to enhance team performance.

Handle escalated customer issues and ensure swift resolutions.

Optimise processes for efficiency and service quality.

Prepare and present performance reports to management.

What We’re Looking For:

Minimum 2 years of experience in customer service, with 1+ years in a supervisory or team leader role.

Strong leadership and communication skills.

Experience in a BPO or call center environment is a plus.

Proficiency in CRM and WFM tools.

Ability to thrive in a fast-paced environment.

English proficiency is required; Arabic is a plus.

Ready to take the next step in your career?

Apply now and become a part of a dynamic team dedicated to excellence!