Customer Service Representative - Saudi National | Riyadh, SA

Tabby; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

Join a leading fintech company as a Customer Service Representative, where you'll engage with customers and improve their experience through innovative AI tools. We're looking for a bilingual professional with strong analytical skills and a background in business or finance to ensure memorable customer interactions.

Benefits

Opportunity to work with AI-powered tools

Dynamic, fast-paced environment

Career growth opportunities

Qualifications

• Bilingual (English B2 and Arabic C1) required.
• Strong analytical and problem-solving skills necessary.
• Team player with excellent communication skills.

Responsibilities

• Engage with customers via chat and phone.
• Leverage AI-driven tools to enhance efficiency.
• Collaborate across teams for customer satisfaction.

Skills

Bilingual fluency in English and Arabic

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Multitasking

Resilience under pressure

Education

Postgraduate degree in math, business, marketing, or finance

Job description

Customer Service Representative - Saudi National

Customer Service Representative - Saudi National

Customer Service Representative - Saudi National

Customer Service Representative - Saudi National

Department: Customer Support Ops

Employment Type: Full Time

Location: KSA

Compensation: ر.س6,000 - ر.س7,500 / month

Description

Join us in redefining customer experience at Tabby!

As a Customer Experience Representative, you'll be at the forefront of delivering seamless, engaging, and solution-driven interactions. This is more than just a support role-it's an opportunity to shape customer satisfaction, test cutting-edge AI tools, and contribute to the future of fintech services.

Key Responsibilities

• Engage with customers via chat and phone, providing prompt and effective solutions.
• Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.
• Champion customer service excellence, ensuring policies and procedures align with company objectives.
• Analyze customer queries, identifying patterns and opportunities for service optimization.
• Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.

Skills, Qualifications & Requirements

• Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
• Postgraduate degree in math, business, marketing, or finance (preferred).
• Strong analytical and problem-solving skills, with the ability to think critically.
• Exceptional communication and interpersonal skills, with a high level of self-awareness.
• Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
• Team player mindset, with the ability to build and maintain strong relationships across teams.
• Resilience under pressure, with a proactive approach to challenges.

Why Join Tabby?

• Be part of an industry-leading fintech company redefining customer experience.
• Work with AI-powered tools and cutting-edge technologies, helping shape the future of customer support.
• Grow your career in a dynamic, fast-paced environment, where innovation is at the core of everything we do.
• Make an impact by ensuring every customer interaction is memorable, efficient, and solution-focused.

If you're ready to set new benchmarks in customer experience, we want you on our team!