Customer Service Representative - Saudi National

Tabby; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

Join a forward-thinking fintech company as a Customer Experience Representative, where you'll redefine customer interactions and leverage cutting-edge AI tools. In this dynamic role, you'll engage with customers, providing seamless solutions while analyzing queries to optimize service. This position offers a unique opportunity to grow in a fast-paced environment, ensuring every customer experience is memorable and efficient. If you're ready to make an impact and thrive in a collaborative atmosphere, this is the perfect opportunity for you.

Qualifications

• Bilingual fluency in English and Arabic is essential for this role.
• Strong analytical and problem-solving skills are required.

Responsibilities

• Engage with customers via chat and phone, providing effective solutions.
• Leverage AI-driven digital tools to enhance customer service.

Skills

Bilingual fluency in English

Bilingual fluency in Arabic

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Multitasking

Education

Postgraduate degree in math

Postgraduate degree in business

Postgraduate degree in marketing

Postgraduate degree in finance

Job description

Application Deadline: 31 March 2025

Department: Customer Support Ops

Employment Type: Full Time

Location: KSA

Compensation: 6,000 - 7,500 / month

Description

Join us in redefining customer experience at Tabby!

As a Customer Experience Representative, you'll be at the forefront of delivering seamless, engaging, and solution-driven interactions. This role offers an opportunity to shape customer satisfaction, test cutting-edge AI tools, and contribute to the future of fintech services.

Key Responsibilities

1. Engage with customers via chat and phone, providing prompt and effective solutions.
2. Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.
3. Champion customer service excellence, ensuring policies and procedures align with company objectives.
4. Analyze customer queries, identifying patterns and opportunities for service optimization.
5. Collaborate cross-functionally with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.

Skills, Qualifications & Requirements

• Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
• Postgraduate degree in math, business, marketing, or finance (preferred).
• Strong analytical and problem-solving skills, with the ability to think critically.
• Exceptional communication and interpersonal skills, with a high level of self-awareness.
• Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
• Team player mindset, with the ability to build and maintain strong relationships across teams.
• Resilience under pressure, with a proactive approach to challenges.

Why Join Tabby

• Be part of an industry-leading fintech company redefining customer experience.
• Work with AI-powered tools and cutting-edge technologies, helping shape the future of customer support.
• Grow your career in a dynamic, fast-paced environment, where innovation is at the core of everything we do.
• Make an impact by ensuring every customer interaction is memorable, efficient, and solution-focused.

If you're ready to set new benchmarks in customer experience, we want you on our team!