CUSTOMER SERVICE REPRESENTATIVE

KILONEWTONS; Riyadh Region; On-site; SAR 60,000 - 80,000; Full time

Job summary

KILONEWTONS is looking for a motivated Customer Service Representative to provide exceptional service in Riyadh, Saudi Arabia. This full-time position is perfect for someone with 1-2 years of experience and a passion for customer satisfaction. Responsibilities include responding to inquiries and resolving issues efficiently while collaborating with internal teams.

Benefits

Competitive salary and benefits package

Career growth opportunities

Supportive and inclusive work environment

Training and professional development programs

Qualifications

• 1-2 years of experience in customer service or a related field.
• Fluency in English and Arabic (written and spoken).
• Proficiency in Microsoft Office and CRM software.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Assist customers with product/service information and order processing.
• Maintain accurate records of customer interactions.

Skills

Communication

Problem-solving

Interpersonal skills

Education

High school diploma or equivalent (Bachelor’s degree preferred)

Tools

Microsoft Office

CRM software (e.g., Zendesk, HubSpot)

Job description

Job Post: Customer Service Representative

Company: KILONEWTONS

Location: Riyadh, Saudi Arabia

Job Type: Full-time

Experience Level: Entry to Mid-Level

Salary: Competitive, based on experience

Job Description

KILONEWTONS is seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team in Riyadh, Saudi Arabia. The ideal candidate will be responsible for providing exceptional service to our clients, addressing inquiries, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Assist customers with product/service information, order processing, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to escalate and resolve complex customer concerns.
• Provide feedback on customer needs and trends to improve service quality.
• Follow company policies and procedures to ensure customer satisfaction and brand reputation.
  
  

Requirements

• High school diploma or equivalent (Bachelor’s degree preferred).
• 1-2 years of experience in customer service or a related field.
• Fluency in English and Arabic (both written and spoken).
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency in Microsoft Office and CRM software (e.g., Zendesk, HubSpot).
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
  
  

Preferred Skills

• Experience in e-commerce or retail customer service.
• Knowledge of Saudi market customer service standards.
• Ability to work flexible hours, including weekends if required.
  
  

Why Join KILONEWTONS?

• Competitive salary and benefits package.
• Career growth opportunities in a thriving company.
• Supportive and inclusive work environment.
• Training and professional development programs.
  
  

How To Apply

Interested candidates are invited to submit their resume/CV and a cover letter to [e-mail]