Customer Service Representative

AJEX; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to enhance customer satisfaction and engagement. In this role, you will act as a crucial link between the company and its customers, addressing inquiries and resolving issues effectively. Your ability to communicate clearly and build relationships will be key to thriving in this position. If you are eager to start your career in customer service and are passionate about helping others, this opportunity is perfect for you. Join a dynamic team where your contributions will make a real difference in customer experiences.

Qualifications

• 0-1 year of experience in customer service roles.
• Strong phone handling skills and excellent English language proficiency.

Responsibilities

• Manage inbound and outbound calls efficiently.
• Identify customer needs and provide effective solutions.
• Build relationships and upsell products when possible.

Skills

Customer Orientation

Active Listening

Communication Skills

Phone Contact Handling

Education

Bachelor’s Degree

Diploma Degree

High School

Job description

Job Summary

The Customer Service Representative will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.

Qualifications

• 0-1 year of experience.
• Bachelor’s degree, Diploma degree, or High school.
• Excellent English Language.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.