Customer Service Representative

Global Blue group; Riyadh; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance customer experiences. In this dynamic role, you will engage with customers through various channels, ensuring timely responses and high-quality service. Your ability to communicate effectively in English and another foreign language will be essential. Join a diverse team that values innovation and empowerment, contributing to a company renowned for its expertise in Tax Free Shopping and payment solutions. This position offers an opportunity to thrive in a fast-paced environment while making a significant impact on customer satisfaction.

Qualifications

• Strong communication skills in English and a second language.
• Experience in customer service, especially in international settings.

Responsibilities

• Communicate with customers via phone and written channels.
• Maintain records of customer interactions and follow up on inquiries.

Skills

English proficiency

Second foreign language proficiency

Communication skills

Analytical skills

Problem-solving skills

Education

Secondary education or university degree (BSc/MA)

Tools

MS Office

Salesforce

Job description

Customer Service Representative

Locations

Saudi Arabia - Riyadh

Job Details

Type: Full time

Posted: 30+ Days Ago

Requisition ID: JR0004072

Key Responsibilities

1. Communicate with customers via written and phone channels, adhering to SLA (response time) and quality standards.
2. Keep records of customer interactions and contacts.
3. Research required information using internal systems and resources.
4. Coordinate with the Customer Service team, internal departments, and global offices.
5. Follow up on customer inquiries that are not immediately resolved.
6. Identify and escalate priority issues.
7. Recommend process improvements.
8. Perform duties and responsibilities as assigned, with potential for changes.
9. Provide accurate and complete information to customers.
10. Maintain KPIs and SLAs.
11. Use contact logging software correctly for reporting and analysis.
12. Adhere to internal rules and policies.

Qualifications

1. Secondary education or university degree (BSc/MA).
2. Fluent in English (intermediate to upper-intermediate, both written and spoken).
3. Fluent in a second foreign language (upper-intermediate, both written and spoken).
4. Proficient in MS Office applications.
5. Good communication skills.

Key Competencies

1. Previous customer service experience is advantageous, especially in an international environment.
2. Customer-oriented attitude.
3. Attention to detail and accuracy.
4. Ability to work in a fast-paced and changing environment.
5. Team player mentality.
6. Strong analytical and problem-solving skills.
7. Ability to handle stress effectively.
8. Multi-tasking capabilities.
9. Experience with Salesforce is a plus.

About Global Blue

At Global Blue, we believe that enhancing the shopping experience drives performance. Our mission is to connect shoppers and brands worldwide by simplifying shopping and boosting retailer performance. With over 40 years of expertise, we pioneered Tax Free Shopping and expanded into Payment and Post-Purchase services. We support over 35 million Tax Free Shopping transactions annually and facilitate more than 31 million payment transactions worldwide. Our post-purchase solutions serve over 47 million e-commerce shoppers. Listed on the NYSE, we achieved €20bn in in-store sales and €311M revenue in FY 2022/23. Our diverse team of over 2,000 employees from 80+ nationalities across 53 countries fosters a culture of empowerment and innovation. Join us to be part of a brighter future for retail and commerce.