Customer Service Representative

Tetra Pak; Jeddah; On-site; SAR 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to enhance customer satisfaction and streamline order management. In this role, you will be pivotal in driving customer care and after-sales services while collaborating with the accounts team to optimize supply chain operations. Your proactive approach and strong analytical skills will help identify opportunities for improvement, ensuring a seamless customer experience. Join a dynamic team that values innovation and offers a supportive environment where your contributions can make a real impact.

Benefits

Flexible working arrangements

Development and training opportunities

Diversity and inclusion initiatives

Market competitive compensation

Qualifications

• 2-3 years of experience in customer service roles.
• Strong communication and analytical skills.

Responsibilities

• Manage customer care and after-sales services.
• Drive improvement of supply chain operations.
• Participate in monthly rolling forecasts and KPI analysis.

Skills

Customer-focused mindset

Time management

Analytical thinking

Business communication

Fluency in English

Tools

SAP

Microsoft Office

Teams

Power BI

CRM

Job description

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At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

We are looking for a Customer Service Representative who will be responsible for our front office activities related to order management, design handling, supply and demand, and logistics, linked to customer service excellence which also includes offering quality service with innovative solutions to drive customer satisfaction and improve overall customer experience.

The successful candidate will be based in Arabia area and will report to the Customer Service and Design Director.

What you will do

• Customer care and after-sales services.
• Be an active member of the accounts team.
• Drive monthly evaluation, analysis, and optimization of customer-relevant KPIs.
• Present results in the quarterly meeting with the customers.
• Participate with input in the monthly rolling forecast, populate the tool, and drive accuracy improvement.
• Identify opportunities for improvement and advancing the supply chain service level in packaging and additional materials.
• Monitor and drive improvement of the finished goods inventory.
• Drive digitalization and promote self-service tools.
• Take special tasks and independent projects (further development of key figures).
• Drive continuous improvement through common agenda projects in account initiatives.
• Understand the market's specific supply chain needs and work to continuously optimize & improve supply chain operations

We believe you have

• 02 - 03 years of prior work experience in a similar role.
• Customer-focused mindset and self-driven, proactive, and highly structured individual.
• Ability to handle multiple tasks while demonstrating time management and prioritize among them.
• You are fluent in English, both spoken and written. Good working knowledge of MS Office.
• Strong business communication skills, both written and verbal.
• Excellent analytical thinking and resilience.
• Customer focus, objective, and productivity-oriented.
• Tools: SAP, Microsoft Office, Teams, Power BI and CRM
• Ability to work independently and under pressure, and keeping an eye on details

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/ .

This job posting expires on02 April 2025.

If you have any questions about your application, please contact Ayesha Iftikhar.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.