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Customer Service & Operations Executive - Roadfreight

DP World

Al Ahsa Governorate

On-site

SAR 70,000 - 100,000

Full time

6 days ago
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Job summary

A leading company in logistics is seeking a Freight Forwarding Operations Executive based in Dammam, KSA. The role requires managing day-to-day operations, ensuring client satisfaction, and optimizing service quality in a fast-paced environment. Candidates should have significant experience in the roadfreight sector and possess strong communication skills.

Qualifications

  • At least 3 years of relevant experience in Roadfreight Operations.
  • Fluent in English; Arabic skills advantageous.
  • Solid knowledge of Roadfreight Industry regulations in KSA.

Responsibilities

  • Manage day-to-day roadfreight operations and ensure service quality.
  • Provide communication support to clients regarding shipments.
  • Liaise with vendors and stakeholders on logistics.

Skills

Communication
Team Player
Customer Focus
Detail-Oriented
Flexibility

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel
Microsoft Word
Microsoft PowerPoint

Job description

Location - Dammam, KSA

KSA trucking operation expands to manage own trucks plus third party trucks with the ambition to grow it’s fleet an customer basis extensively and become a know player in the roadfreight market in KSA. We require professional in the roadfreight industry to manage the day to day operation to ensure growth and high service quality.

Managing and coordination of all aspects of roadfreight activities including Domestic KSA and x-border trucking. Providing DPWL’s roadfreight customers high level of communication regarding the status of their shipments

KEY RESPONSIBILITIES

Freight Forwarding Operations

  • Strong professional communicational skills in order to deal with DPWL clients
  • Fast and quality responses to any enquiries from customers, vendors and internal stakeholders in regards of shipments, and questions related to roadfreight in the GCC
  • Correct and complete data entry into CargoesRunner
  • Detailed knowledge about KSA customs procedures and regulations and being able to provide DPWL’s clients with high-end advice regarding the required import and export documentation
  • Responsible for accurate billing process following the clients individual price agreements and ensuring timely and professional communication of the invoice towards the clients
  • First point of contact towards the clients in regards of providing suitable advice and answering questions regarding best possible logistics solutions tailored to their freight requirements
  • Liaising and coordination with suppliers and 3rd party logistics vendors in order to arrange jobs outsourced to them on behalf of DPWL
  • Coordination with carriers, vendors and customers in regards of the event of any missing and/or damaged shipments and handling of claims in regards of damage and/or lost shipments
  • Coordination with clearance department for all import / export shipments

Cost Control

  • A strong drive to optimize DPWL company profits in regards Roadfreight Activities.
  • Ensure to development strong relationship with vendors, carriers and suppliers optimizing best market buying conditions

Departmental Activities

  • Team player, as freight forwarding operations executive you are part of a team and the candidate should have strong team playing skills to make the team work together as one and assist all other colleagues in providing high quality service and timely completion of all jobs
  • Excellent communicational skills towards DPWL clearance division, DPWL warehousing operations and DPWL Ocean/Air import/export departments in order to optimize service performance
  • Take part of both regular internal and external training in order to maintain and increase logistics knowledge
  • Work flexible over-hours in close coordination with line manager covering situations where business is requiring urgent execution and coping up with possible peak season high volumes
  • Ability to work in a fast paced, time sensitive environment Detail oriented Professional and articulate communicator Customer focused Team player Flexibility in work schedule Aptitude for prioritization/multi-tasking

Relationship Management

  • Maintain excellent relationship with 3rd party vendors and logistics suppliers,
  • Maintain excellent relationship with internal other departments such as Accounting and finance, Commercial team and Warehousing Operations

General knowledge

  • Roadfreight Logistics
  • Port operation and import/export processes
  • Sea Freight Logistics
  • FCL Containers
  • Special Equipment (Open Top’s / Flat Racks)
  • Sea-Air Transportation Modes
  • Customs Clearance Processes
  • Customs Clearance Documentation
  • Excel/Word/PowerPoint and related Microsoft Windows programs

QUALIFICATIONS/ EXPERIENCE

  • Bachelor’s degree or equivalent
  • 5At least 3 years of relevant and recent experience in Roadfreight Operations and Customer Service
  • Roadfreight experience is mandatory.
  • Fluent in written and verbal English – Arabic skills of advantage
  • Roadfreight Forwarding – Solid and demonstrated working knowledge of the Roadfreight Industry and respective regulations in KSA.
  • Execution Driving Skills – Ability to drive strong and pro-active execution of initiatives
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