Customer Service Officer

Lumi; Saudi Arabia; On-site; SAR 30,000 - 45,000; Full time

Job summary

A leading company in Saudi Arabia is seeking a customer service representative to enhance client relationships and ensure satisfaction. The role involves managing customer service activities, preparing returned vehicles, and coordinating with operational staff. Ideal candidates will have experience in customer service, preferably in the car rental field, and possess strong communication skills.

Qualifications

• 1-2 years of experience in customer service; experience in car rental preferred.

Responsibilities

• Manage all activities at the branch related to servicing customers.
• Ensure customer transactions are executed in line with corporate guidelines.

Skills

Customer Service

Communication

Tools

Microsoft Office

Job description

We're searching for a candidate to be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring their satisfaction. Your role is crucial in maintaining positive relationships with clients and enhancing the overall customer experience.

Responsibilities

1. Manage all activities at the branch related to servicing customers and arranging the vehicles.
2. Oversee the preparation of returned vehicles.
3. Ensure that all customer transactions are executed in line with corporate guidelines and that any customer issues are addressed appropriately and promptly.
4. Assist the Branch Manager in planning and implementing staffing schedules based on business demands and transaction levels.
5. Perform other responsibilities and tasks as directed by the Regional Manager to meet department objectives.
6. Coordinate with operational staff to provide support.
7. Provide reports to management and log all records.

Requirements and Skills

• 1-2 years of experience in customer service; experience in the car rental field is preferred.
• Proficient in using Microsoft Office programs.
• Excellent interpersonal and verbal communication skills.

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