Customer Service Executive - Saudi Nationals ONLY

The Luxury Closet; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury retail company is seeking a Customer Service Associate in Saudi Arabia. The ideal candidate will have 1-3 years of experience in customer service, excellent communication skills in Arabic and English, and be comfortable with a 6-day workweek and rotational shifts. This role involves managing customer interactions effectively and ensuring customer satisfaction.

Benefits

Dynamic work environment

Fast decision-making

Opportunities for personal growth

Qualifications

• 1-3 years of Customer Service Experience in a BPO/ Hospitality or Luxury Retail.
• Excellent communication skills in Arabic and English.
• Comfortable with a 6 days workweek and rotational shifts.

Responsibilities

• Managing all channels of customer interaction.
• Identifying and assessing customer needs to achieve satisfaction.
• Building sustainable relationships and trust with customer accounts.

Skills

Excellent Arabic and English communication

Customer relationship management

Complaint handling

Job description

About Us

The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.

Our aim is to unlock and curate the most valuable and exclusive closets from around the world.

What do we offer?

• A young, dynamic and forward-thinking environment
• Fast paced and very short decision times for changes
• A canvas for you to truly excel
• 99% of uptime on sunshine

About The Role

Customer Service associate will represent not just the customer service department but The Luxury Closet as a whole. In this key role, you will exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the greatest selection of luxury products and services with the worlds best customer experience.

Responsibilities

• Managing all channels of Customer interaction, email, chat, phone
• Identifying and assessing customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Build sustainable relationships and engage customers by taking the extra mile and becoming a Consultant; help Customers make a decision and generate revenue for the Company
• Aim at converting general inquiries into a sale
• Aspire to bring customer delight in each and every interaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents where applicable
• Follow communication procedures, guidelines, and policies
• Maintain positive and professional interaction with all the departments associated with the Customer Service department

Requirements

• 1-3 years of Customer Service Experience in a BPO/ Hospitality or Luxury Retail.
• Excellent Arabic and English communication.
• Should be comfortable with 6 days workweek, rotational shifts