Customer Service Executive KSA

ENTERTAINER FZ LLC; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading digital company seeks a Customer Service Executive to be the first point of contact for customers in Saudi Arabia. The role involves handling inquiries through various communication channels, assisting B2C and B2B customers, and resolving issues efficiently in a fast-paced environment. Ideal candidates will possess strong communication and problem-solving skills and be able to work on a rotational shift basis.

Benefits

Competitive salary and benefits package

Opportunity to work with a dynamic and innovative company

A chance to contribute to the success of a well-known UAE brand

Qualifications

• Previous customer service experience in a fast-paced environment.
• Excellent written and spoken English (Arabic is a plus).
• Ability to remain calm and professional under pressure.

Responsibilities

• Respond to customer inquiries via live chat, social media, email, and phone.
• Assist both individual (B2C) and business (B2B) customers.
• Identify and resolve customer concerns while escalating when necessary.

Skills

Communication

Problem Solving

Time Management

Proficiency in Microsoft Office

Job description

About Us

The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100% digital, data-driven tech company providing first-rate offers across renowned dining, leisure, entertainment, and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that "experience is everything," and that's why we are passionate about creating unforgettable experiences for our customers, partners, and employees.


About the Role

As a Customer Service Executive, you will be the first point of contact for our customers, ensuring they receive prompt and effective support. You will handle inquiries from across the UAE, KSA, and Singapore via live chat, social media, email, and phone. Your role is to assist both B2C and B2B customers, resolve issues efficiently, and provide knowledgeable guidance on our services.


As a Customer Service Executive you will

• Respond to customer inquiries via live chat, social media, email, and phone.
• Assist both individual (B2C) and business (B2B) customers.
• Work on a rotational shift basis, including evenings and weekends.
• Identify and resolve customer concerns, escalating when necessary.
• Act as a liaison between customers and internal departments to ensure smooth issue resolution.
• Maintain up-to-date knowledge of our services, including F&B offers, hotels, local attractions, and activities.

About Us

The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100% digital, data-driven tech company providing first-rate offers across renowned dining, leisure, entertainment, and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that "experience is everything," and that's why we are passionate about creating unforgettable experiences for our customers, partners, and employees.


About the Role

As a Customer Service Executive, you will be the first point of contact for our customers, ensuring they receive prompt and effective support. You will handle inquiries from across the UAE, KSA, and Singapore via live chat, social media, email, and phone. Your role is to assist both B2C and B2B customers, resolve issues efficiently, and provide knowledgeable guidance on our services.


As a Customer Service Executive you will

• Respond to customer inquiries via live chat, social media, email, and phone.
• Assist both individual (B2C) and business (B2B) customers.
• Work on a rotational shift basis, including evenings and weekends.
• Identify and resolve customer concerns, escalating when necessary.
• Act as a liaison between customers and internal departments to ensure smooth issue resolution.
• Maintain up-to-date knowledge of our services, including F&B offers, hotels, local attractions, and activities.

Experience & Skills Required

• Previous customer service experience in a fast-paced environment.
• Excellent written and spoken English (Arabic is a plus).
• Strong communication and problem-solving skills.
• Ability to handle challenges, understand customer needs, and manage complex situations.
• Remain calm and professional under pressure.
• Ability to work independently and take initiative.
• Proficiency in Microsoft Word, Excel, and Outlook.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and innovative company.
• A chance to contribute to the success of a well-known UAE brand.

Do you have previous customer service experience in a fast-paced environment?*

Are you fluent in written and spoken English?*

Do you have proficiency in Microsoft Word, Excel, and Outlook?*

Are you able to work in a rotational shift basis, including evenings and weekends?*

Do you have strong communication and problem-solving skills?*