Customer Service Executive KSA

ENTERTAINER FZ LLC; Saudi Arabia; On-site; SAR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking digital company as a Customer Service Executive, where you will be the first point of contact for customers across multiple regions. This role offers an exciting opportunity to assist both individual and business clients, ensuring they receive prompt and effective support. You'll be part of a dynamic team that values innovation and customer satisfaction, working in a fast-paced environment that encourages you to utilize your strong communication and problem-solving skills. If you thrive under pressure and are passionate about providing exceptional service, this role is perfect for you.

Benefits

Competitive Salary

Benefits Package

Dynamic Work Environment

Contribution to Brand Success

Qualifications

• Experience in customer service in a fast-paced environment is essential.
• Strong communication and problem-solving skills are required.

Responsibilities

• Respond to customer inquiries via various channels including live chat and phone.
• Assist both B2C and B2B customers with their needs and issues.

Skills

Customer Service Experience

Communication Skills

Problem-Solving Skills

English Proficiency

Arabic Proficiency

Ability to Work Independently

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About Us
The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100% digital, data-driven tech company providing first-rate offers across renowned dining, leisure, entertainment, and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that "experience is everything," and that's why we are passionate about creating unforgettable experiences for our customers, partners, and employees.

About the Role
As a Customer Service Executive, you will be the first point of contact for our customers, ensuring they receive prompt and effective support. You will handle inquiries from across the UAE, KSA, and Singapore via live chat, social media, email, and phone. Your role is to assist both B2C and B2B customers, resolve issues efficiently, and provide knowledgeable guidance on our services.

As a Customer Service Executive you will

1. Respond to customer inquiries via live chat, social media, email, and phone.
2. Assist both individual (B2C) and business (B2B) customers.
3. Work on a rotational shift basis, including evenings and weekends.
4. Identify and resolve customer concerns, escalating when necessary.
5. Act as a liaison between customers and internal departments to ensure smooth issue resolution.
6. Maintain up-to-date knowledge of our services, including F&B offers, hotels, local attractions, and activities.

Experience & Skills Required

1. Previous customer service experience in a fast-paced environment.
2. Excellent written and spoken English (Arabic is a plus).
3. Strong communication and problem-solving skills.
4. Ability to handle challenges, understand customer needs, and manage complex situations.
5. Remain calm and professional under pressure.
6. Ability to work independently and take initiative.
7. Proficiency in Microsoft Word, Excel, and Outlook.

What We Offer

1. Competitive salary and benefits package.
2. Opportunity to work with a dynamic and innovative company.
3. A chance to contribute to the success of a well-known UAE brand.