Customer Service Executive

The Professionals; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Manager to oversee client communications and manage leads effectively. In this dynamic role, you will handle inquiries, maintain customer relationships, and ensure timely fulfillment of deliverables. The ideal candidate will thrive in a fast-paced environment and possess strong multitasking abilities. This position offers an exciting opportunity to contribute to customer satisfaction and drive sales growth within a collaborative team. If you are passionate about delivering exceptional service and building lasting client relationships, this role is perfect for you.

Qualifications

• 3-5 years of experience in managing corporate customers and B2B customer service.
• Proven track record in customer service, preferably corporate.

Responsibilities

• Oversee daily lead management and handle client communications professionally.
• Maintain records of inquiries and ensure follow-up for necessary actions.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Multitasking

Time Management

Education

Bachelor's Degree

Job description

Responsibilities:

1. Oversee and manage the daily influx of leads for specific products of D&B.
2. Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and support sales in fresh inquiries.
3. Maintain a detailed record of inquiries, requests, complaints, comments, and ensure follow-up with the relevant parties to facilitate necessary actions.
4. Liaison with other departments to ensure a timeline fulfilment of deliverables.
5. Direct requests to the appropriate individuals or teams for resolution.
6. Cultivate and nurture professional relationships with existing customers.
7. Should know about all the existing offerings of D&B.
8. Provide accurate and comprehensive information as needed.
9. Lead efforts in maintaining and updating the customer database.
10. Contribute to research activities and play a key role in generating sales leads.

Requirements:

1. Bachelor degree in relevant field.
2. 3-5 years of experience in managing corporate customers, B2B Customer Service.
3. Proven track record in customer service, corporate CS preferred.
4. Strong communication and interpersonal skills.
5. Demonstrated ability to work effectively in a team.
6. Customer-oriented with active listening skills.
7. Ability to multitask, prioritize, and manage time efficiently.
8. Thrives in a high-pressure work environment.
9. Ability to manage different stakeholders at the same time.
10. Ability to engage clients and manage expectations.