Customer Service Executive

DIMENSIONS; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to enhance customer satisfaction. In this role, you will interact directly with customers to address their concerns, resolve issues, and recommend suitable products and services tailored to their needs. You will be responsible for answering inquiries across various channels, managing complaints, and ensuring that every customer interaction is positive and effective. If you thrive in a fast-paced environment and possess excellent communication skills, this opportunity is perfect for you to make a significant impact in customer relations.

Qualifications

• Excellent communication skills and ability to work under pressure.
• Flexibility with work shifts is essential for this role.

Responsibilities

• Answer customer questions and inquiries via all channels.
• Resolve customer complaints via phone, email, or social media.
• Handle customer requests manually or by CRM system.

Skills

High communication skills

Work under high pressure

Flexible with work shifts

Job description

Interact directly with customers to listen to concerns, resolve problems, and recommend products

and services according to the needs of each individual. Process orders, prepare correspondences

and fulfill customer needs to ensure customer satisfaction.

Responsibilities:

1. Answer customer questions and inquiries via all the channels.
2. Resolve customer complaints via phone, email, mail, or social media.
3. Use telephones to reach out to customers and verify account information.
4. Greet customers warmly and ascertain the problem or reason for calling.
5. Handle customer requests manually or by CRM system.

Required Skills:

1. Work under high pressure.
2. High communication skills.
3. Flexible with work shifts.