Customer Service Executive

DIMENSIONS; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading company is seeking to hire customer service representatives to directly interact with customers. The role involves answering inquiries, resolving complaints, and ensuring customer satisfaction through multiple communication channels. Ideal candidates should possess strong communication skills and the ability to work under pressure in a flexible environment.

Responsibilities

• Answer customer questions and inquiries via all channels.
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain the problem.
• Handle customer requests manually or through CRM.

Skills

Ability to work under high pressure

Strong communication skills

Flexibility with work shifts

Job description

Interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.

Process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.

Responsibilities:

• Answer customer questions and inquiries via all channels.
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain the problem or reason for calling.
• Handle customer requests manually or through CRM system.

Required skills:

• Ability to work under high pressure.
• Strong communication skills.
• Flexibility with work shifts.