Customer Service Engineer - "Abha", Saudi Arabia | CT & MI - (Saudization)

Siemens Healthineers; Saudi Arabia; On-site; SAR 30,000 - 70,000; Full time

Job summary

An innovative company is seeking a Customer Service Engineer to join their team in Abha, Saudi Arabia. This role involves performing installations, maintenance, and repairs of medical technology products while ensuring compliance with safety standards. The ideal candidate will have a Bachelor's degree in Biomedical Engineering and be fluent in both English and Arabic. This position offers an exciting opportunity for fresh graduates and those looking to grow in a supportive environment that values diversity and individual contributions. Join a global team dedicated to pioneering healthcare breakthroughs for everyone, everywhere.

Qualifications

• 0-2 years of experience in a similar role; fresh graduates are welcome.
• Proficiency in Microsoft Office applications.

Responsibilities

• Perform installations, maintenance, and repairs of products.
• Ensure compliance with safety standards and guidelines.
• Maintain high customer satisfaction within Siemens Healthcare.

Skills

Microsoft Office

Fluent in English

Fluent in Arabic

Analytical Skills

Commercial Awareness

Education

Bachelor's degree in Biomedical Engineering

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Service Engineer | CT & MI |(Saudization). This position will be based in Abha, Saudi Arabia.

Your role:

1. Perform installations, start-ups, maintenance, repairs, and updates of all products within your area of expertise and assist with other products under supervision.
2. Execute all service activities assigned to you, coordinated via the Customer Care Center, appropriately and efficiently.
3. Report to the Customer Care Center Manager for operational matters (Matrix Organization).
4. Responsible for detailed functions as described below, aligned with individual targets and performance parameters.
5. Support the SERVOR Service process and ensure optimal performance in all related activities within your responsibility.
6. Escalate incidents according to defined parameters and inform the Customer Care Center of all escalation issues.
7. Inform Uptime Service Center of all escalation issues.
8. Report customer complaints with proper documentation to the CCC.
9. Ensure proper use of tools & test equipment and report usage in service reports.
10. Comply with national and local regulations, safety standards, and Siemens Healthcare guidelines.
11. Maintain high customer satisfaction within Siemens Healthcare Customer Services.
12. Perform all responsibilities cost-effectively, considering profitability.

Your expertise:

1. Bachelor's degree in biomedical engineering or related fields.
2. 0-2 years of experience in a similar role; fresh graduates are welcome.
3. Proficiency in Microsoft Office applications.
4. Fluent in English & Arabic (speaking, writing, reading).
5. Analytical, precise, pragmatic, enthusiastic, result-oriented, with commercial awareness.
6. Flexible to travel across the kingdom.
7. Based in Abha or willing to relocate.

For more about Siemens Healthineers Saudi Arabia, visit our website.

Who we are:

We are a team of over 71,000 dedicated Healthineers across more than 70 countries. As leaders in medical technology, we aim to create better outcomes and experiences for patients worldwide. Our portfolio supports clinical decision-making and treatment pathways.

How we work:

Joining Siemens Healthineers means becoming part of a global team of scientists, clinicians, developers, researchers, and professionals, committed to healthcare innovation. We value diversity and believe in each individual's potential to contribute with unique ideas. We are united by our purpose to pioneer healthcare breakthroughs for everyone, everywhere, sustainably. Learn more at our Careers Site.

We are an equal opportunity employer and welcome applications from individuals with disabilities.

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