Customer Service (CS) Associate - Saudi National

Richemont; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

Cartier is seeking Saudi National Customer Service Associates for their boutiques in Riyadh, Jeddah, and Khobbar. As an ambassador for the brand, you will provide after-sales service, maintain client relationships, and support retail operations, all while committing to luxury standards. The role offers the chance to grow within a prestigious company with ongoing training and a rewarding commission structure.

Benefits

Monthly commission

Medical insurance

Discount on Richemont brands

Intensive onboarding and continued training

Qualifications

• Minimum 2 years experience in a customer service role.
• Passion for luxury goods and retail experience preferred.
• Knowledge of jewelry and watches is advantageous.

Responsibilities

• Attend to after-sale clients at the boutique.
• Manage customer service following Cartier's standards.
• Ensure effective after-sales service and proper documentation.

Skills

Fluent in English

Fluent in Arabic

Excellent communication skills

Job description

Cartier is hiring for Saudi National CS Associates to join their boutiques across Saudi Arabia in Riyadh, Jeddah and Khobbar!

How will you make an impact?

As a true ambassador of Cartier, you will attend to after-sale clients at the boutique, abiding by policies and procedures of after-sales to ensure follow up of after-sales service, maintain relationships with the workshop, boutique and office. You will implement customer service and comply with the high level of standards that Cartier implements, maintain all documents related to sales, stock, transfers and repairs. You will be responsible to reduce the rate of return unrepaired, contribute to after-sales turnover, monitor discounts, apply Cartier warranty in after-sales and ensure proper client data capturing.

How will you experience success with us?

Seeing this opportunity as a long term career with us, you will be fluent in English and Arabic with excellent communication skills to collaborate with both colleagues and clients. Due to Nationalization, this role is only open to Saudi Nationals. You have minimum 2 years previous experience in a customer service role, passion for luxury and previous experience working in retail - knowledge of jewelery and watches would be preferential.

How do we keep you smiling?

To reward your strong contribution to our team, you can expec monthly commission, medial insurance and discount to Richemont brands. We value our people and you will be provided with an intensive on-boarding and continued training throughout your career to grow with Cartier.

Your Journey With Us

If your application is selected, you will receive an introductory call from a member of our Talent Acquisition team to explain further steps and discuss the opportunity. If there is a match from both sides, you will have a chance to meet with the Boutique Manager, Area Sales Manager and HR Manager as a video or in-person interview. If we are positive from all sides and this is an exciting challenge for you, you will receive a job offer to join Cartier and a warm invitation to the team!

WE ARE AN EQUAL OPPORTUNITIES EMPLOYER