Customer Service Coordinator - Saudi National Only

Smiths Group; Eastern Province; On-site; SAR 80,000 - 120,000; Full time

Job summary

A leading company in Saudi Arabia is seeking a Customer Service Coordinator to manage quotations, support sales, and ensure quality service. This role requires a candidate with 5+ years of experience in sales or administration and knowledge of SAP. The ideal candidate will be well-versed in customer networking and have strong communication skills, particularly in English; Arabic is a plus.

Qualifications

• 5+ years of experience in sales or commercial administration, particularly in export handling.
• Experience in a multinational environment is required.
• Ability to learn about the John Crane product portfolio.

Responsibilities

• Preparation of job quotations and Contracts Price Lists.
• Support external sales team with customer account information.
• Review and follow up on customers' enquiries and orders.

Skills

Technical knowledge of SAP system

Customer networking

English language

Arabic speaking

Education

Diploma or University Degree in Economics, Commerce or similar field

Job description

Customer Service Coordinator - Saudi National Only

Preparation of job quotations, including coding and pricing, in coordination with relevant Sales Manager and sister companies.

Preparation of Contracts Price Lists/LTPAs across the MENA region.

Technically support the team with respect to JC products and its understandings.

Support external sales team with specific customer account information,

Networking and communication with customers, agents, and other JC operations.

Review customers enquiries and orders

Following up and monitoring of internal order processing and delivery performance.

Assist finance in resolving payment issues in case of product discrepancies.

Use of SAP, C4C business system and its relevant modules.

Work with other departments to expedite the service to customers.

Prepare notifications for non compliances.

Review LOC for commercial terms and conditions.

Ensures to lead the Customer Service-related Team meetings & manages the Business Warehouse reports generated by CST.

Organizes and conducts Trainings on CST processes and functions, to the existing and the New teams' members

Manages the Customer account creation/amendments in MDM/C4C/SAP

Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her

Responsible for exercising due diligence towards health & safety of self and others within the organization

Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies

Desired Candidate Profile

Qualifications

Education/Training: Diploma or University Degree in Economics, Commerce or similar field

Experience: 5+ years of professional experience in sales or commercial administration in particular handling export and shipping documents and LOCs. Experience of working in a multinational and multicultural environment

Knowledge/Skills: Technical knowledge of or ability to learn SAP system

Product knowledge or ability to learn about John Crane product portfolio & product codes.

Languages: English language preferred. Speaking in Arabic is an advantage

Company Industry

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Customer Service Coordinator - Saudi National Only

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