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Customer Service Associate (role open for Saudi nationals only), CS Operations

Amazon

Riyadh

On-site

SAR 30,000 - 60,000

Full time

30+ days ago

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Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der die erste Anlaufstelle für Kundenanfragen in Saudi-Arabien ist. In dieser Rolle werden Sie in einem dynamischen Umfeld arbeiten, das sich auf die Bereitstellung außergewöhnlicher Unterstützung konzentriert. Sie werden in der Lage sein, sowohl auf Arabisch als auch auf Englisch zu kommunizieren und dabei eine Vielzahl von Anfragen zu bearbeiten, von Bestellungen bis hin zu Zahlungsfragen. Mit umfassender Schulung und einem umfangreichen Leistungspaket bietet diese Position die Möglichkeit, Ihre Fähigkeiten in einem kundenorientierten Team weiterzuentwickeln. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem sich ständig verändernden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Krankenversicherung für Mitarbeiter und Familie
Mitarbeiterrabatt
Kinderbetreuungszuschuss
Lebensversicherung
Expertenausbildung und Weiterbildungsmöglichkeiten

Qualifications

  • Mindestens 18 Jahre alt und saudischer Staatsbürger.
  • Starke Kommunikationsfähigkeiten in Arabisch und Englisch erforderlich.

Responsibilities

  • Erster Ansprechpartner für Kundenanfragen über Telefon, Chat und E-Mail.
  • Probleme lösen und Anfragen der Kunden effizient bearbeiten.

Skills

Kundenorientierung
Kommunikationsfähigkeiten in Arabisch und Englisch
Multitasking-Fähigkeiten
Detailorientierung

Education

Abschluss der Sekundarstufe

Tools

Computer

Job description

Description

As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our Saudi Arabia customers in both Arabic and English by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

What are your hours?

This role requires working variable hours to match when customers need us most. You will work [insert if shift is day and late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 8 am and 10 pm Monday to Sunday. You will receive your work schedule at least 1-2 weeks in advance and your shifts may change every 1-4 weeks. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.

What strengths will you bring?

  • Hard-working, articulate, and detail-oriented
  • Friendly and customer-focused in every situation
  • Ability to learn quickly and embrace change
  • Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?

One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

  • Medical insurance for the employee, as well as their spouse and children
  • Amazon employee discount
  • Nursery Benefit
  • Life Insurance
  • Expert training and ongoing opportunities to learn more and develop your skills

About The Team

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

Basic Qualifications

  • Minimum age: 18 years old
  • Be a Saudi national
  • Minimum qualification of a high school degree - Passed
  • Strong communication skills in Arabic and English (both written and oral fluency)
  • Experience working with a computer
  • The availability to work varying shifts from Monday to Sunday within the operating hours of 8 AM to 10 PM
  • Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)

Preferred Qualifications

  • Minimum 6+ months of Contact Center/ BPO experience in Voice Support is a plus

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Afaq Q Tech General Trading

Job ID: A2873383

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