Customer Service Agent

SGS - Saudi Ground Services; Al Jubayl; On-site; SAR 48,000 - 120,000; Full time

Job summary

An established industry player is seeking a Customer Service Agent to enhance the travel experience for passengers. In this pivotal role, you will be the first point of contact, assisting travelers with check-ins, baggage claims, and inquiries to ensure a seamless journey. Join a dynamic team dedicated to providing exceptional service at multiple airports across the Kingdom. If you have a passion for helping others and thrive in a fast-paced environment, this opportunity is perfect for you. Be part of a team that values excellence and customer satisfaction in every interaction.

Qualifications

• Experience in customer service roles is preferred.
• Strong communication skills are essential for this position.

Responsibilities

• Serve as the first point of contact for passengers.
• Assist with check-in, baggage claims, and customer inquiries.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Job description

Select how often (in days) to receive an alert:

Job Title: Customer Service Agent

Job Published On: Feb 19, 2025

Job Location: SA

Who we are?

Saudi Ground Services (SGS) is the driving force behind the efficient and safe ground-handling of passengers and aircraft in Saudi Arabia.

What we do?

Today’s airline passengers expect a flawless travel experience from check-in to take-off, and Saudi Ground Services is committed to precisely delivering that at all 28 airports in the Kingdom. Our care ranges from face-to-face passenger services through seamless execution of the hundreds of complex behind-the-scenes operations that keep aircraft flying on time, to keeping passengers and their possessions together.

Career at SGS?

SGS offers a wide range of careers, whether you’re looking for an opportunity in Terminal Operations, Airside, Technical Services, or in an HQ support and enabling team. Browse and search our current vacancies and find out what it’s like to work for a dynamic market-leading business.

Customer Service Agent Role:

As a Customer Service Agent, you will be the first point of contact for passengers, providing assistance and ensuring a smooth travel experience. Your responsibilities will include checking in passengers, managing baggage claims, and addressing customer inquiries.