Customer Service Agent

SGS - Saudi Ground Services; Abha; On-site; SAR 48,000 - 120,000; Full time

Job summary

An innovative company in the ground services sector is seeking a Customer Service Agent to enhance the travel experience for passengers. This role is pivotal in ensuring smooth operations at airports, providing face-to-face services, and maintaining the efficiency of complex behind-the-scenes processes. Join a dynamic team dedicated to excellence in service delivery, where your contributions will directly impact the satisfaction of travelers across the Kingdom. This is a fantastic opportunity to be part of a leading organization that values its employees and offers a pathway for career growth.

Job description

Job Title: Customer Service Agent

Job Published On: Apr 8, 2025

Job Location: Abha, SA

Job Role Description:

Who we are?

Saudi Ground Services (SGS) is the driving force behind the efficient and safe ground-handling of passengers and aircraft in Saudi Arabia.

What we do?

Today’s airline passengers expect a flawless travel experience from check-in to take-off, and Saudi Ground Services is committed to precisely delivering that at all 28 airports in the Kingdom. Our care ranges from face-to-face passenger services through seamless execution of the hundreds of complex behind-the-scenes operations that keep aircraft flying on time, to keeping passengers and their possessions together.

Saudi Ground Services (SGS) has a unique footprint in the Kingdom, provides the opportunity for you to become the ‘Face of a Nation’, and offers so much more for your career!

Career at SGS?

SGS offers a wide range of careers, whether you’re looking for an opportunity in Terminal Operations, Airside, Technical Services, or in an HQ support and enabling team. Browse and search our current vacancies and find out what it’s like to work for a dynamic market-leading business. Use this platform and site to easily and directly apply for jobs, and subsequently track your job application(s).

Customer Service Agent Role