Customer Service Advisor

National Parcel Stations Network | Parcelat; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading logistics company is seeking a Customer Service Advisor to provide exceptional support and information to customers. This role involves interacting with clients through various channels and resolving their issues promptly. Ideal candidates will have a bachelor’s degree and customer service experience, with a focus on the logistics industry and proficiency in both Arabic and English.

Qualifications

• 1+ year customer service experience, preferably in logistics.
• Intermediate speaking and writing Arabic and English.
• Ability to work in shifts.

Responsibilities

• Interact with customers via call, email, social media, or chat.
• Resolve customer problems and maintain records of interactions.
• Follow up on customer requests with other departments.

Skills

Communication

Active Listening

Service-oriented

Education

Bachelor's degree in business management, Supply Chain, Information System Management

Tools

Zendesk

Freshdesk

Zoho Desk

Microsoft Office (Excel, Word, PowerPoint)

Job description

The Customer Service Advisor is responsible for providing exceptional customer service while ensuring their needs are handled promptly and professionally. They are the front-line representatives of a company and are expected to be knowledgeable about the services the company offers.

Responsibilities:

• Interacts with customers via call, email, social media, or online chat to provide support and information on an assigned service
• Ensures that appropriate actions are taken to resolve customers' problems and concerns
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Uses knowledge of a specific service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
• Performs other related technical duties with the operation team as assigned
• Follow up on customers' requests or complaints with another department
  
  

Requirements

• Bachelor's degree in business management, Supply Chain, Information System Management, or any related field
• 1+ Customer service experience and preferred in the logistics industry
• Intermediate Speaking and writing Arabic and English language
• Knowledge of Zendesk, Freshdesk, Zoho Desk systems, or any other CRM system is preferred
• Ability to learn our service and the process of the work
• Ability to work in shifts
  
  

Key Skills & Core Competencies

• Excellent communication skills including active listening
• Knowledge of Microsoft Office (Excel, Word, PowerPoint)
• Service-oriented and able to resolve customer complaints
• Ability to learn new software
• Self-taught skill