Customer Order Desk and Data Analyst

Manage stock arrangements, ensuring optimal inventory levels and timely replenishment.

Oversee the invoicing process, ensuring accuracy and timely completion of invoices.

Develop and maintain comprehensive sales reports and dashboards for various departments.

Coordinate sales activities, address any issues or delays, and ensure smooth operation of sales processes.

Enhance overall sales efficiency by implementing best practices and optimizing workflows.

Issue of invoice and country specific documentation.

Initiation and issuing of credit/debit notes.

Claim handling.

Data Collection: Gathering data from various sources such as databases, spreadsheets, APIs, and other sources.

Data Analysis: Using statistical methods and data visualization techniques to explore and analyze data, identify patterns, trends, and correlations.

Report Generation: Creating reports and presentations to communicate findings and insights to stakeholders, using tools like Excel, Tableau, or Power BI.

Predictive Modeling: Building and validating predictive models to forecast future trends or outcomes based on historical data.

Upload customers' orders into SAP and follow up on availability.

Organize shipment.

Keep customers informed about the status of orders.

Handling of monthly ordering and the necessary reports.

Data Governance: Ensuring data quality, integrity, and security through proper management and governance practices.

Continuous Improvement: Staying updated on industry trends, new technologies, and best practices in data analysis to enhance skills and improve processes over time.

Check preconditions for doing business - customer info, payment terms, credit, etc.

Establishment of offers and proforma invoices.

Plausibility check of customer orders.

Preparation for and assistance at customer visits.

Support for special promotion/sales actions.

Analyze sales and marketing data to generate actionable insights and support strategic decision-making.

Maintain and ensure the accuracy of data entries and reports.

Build and manage dashboards for tracking key performance indicators (KPIs) related to sales and marketing efforts.

Provide regular updates and insights to relevant teams based on data analysis.

Reports Daily Order Summary, updating lost orders and summary of Monthly outbounds.

Collaborate with the marketing team to align campaigns with sales objectives and data insights.

Monitor and evaluate the performance of marketing initiatives and provide recommendations for improvements.

Support the development of marketing strategies by integrating data-driven insights.

Campaign Analysis: Evaluate marketing campaigns within the legal framework, analyzing key performance metrics while ensuring compliance with Continental Compliances rules, KSA & European antitrust laws including GDPR and other relevant laws.

Credit Note Calculation: Accurately calculate credit notes based on campaign performance and ensure all processes are compliant with internal and external legal standards. Collaborate with finance for review and approval.

Compliance Assurance: Work within a compliance framework to ensure all calculations and marketing activities adhere to Continental Compliances rules, KSA & European legal standards, including GDPR and antitrust laws.

Event Organization: Plan, organize, and execute marketing events that comply with legal requirements, including those concerning data collection and privacy.

Community Engagement: Develop community engagement strategies that respect and comply with internal and external legal standards including GDPR and ensure that any data collected is handled in accordance with KSA and European laws.

Customer Trips: Organize customer visits to factories and trips, ensuring all activities comply with legal standards and that customer data is protected according to GDPR.

Social Media Marketing: Develop and execute social media strategies using legally compliant digital tools to increase brand awareness, engagement, and customer acquisition.

Digital Tools Utilization: Utilize digital marketing platforms in compliance with GDPR, ensuring that all data collected and analyzed respects user privacy and data protection laws.

Content Creation & Event Management: Collaborate with the content team to create engaging digital content, ensuring all communications respect legal guidelines regarding user data and privacy.

Prepare detailed sales and inventory reports for internal stakeholders.

Ensure timely and accurate reporting of sales metrics and performance.

Maintain documentation related to sales processes, marketing campaigns, and data analysis.